Key Account Support Executive

**Rentokil Initial**: Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. **Our family of businesses**: Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. We are looking for a motivated, dynamic **Key Account Support Executive (Sales Support)** to join our team. Your responsibilities will be to provide primary support to the sales team managing key accounts at the branch. Maintains a high level of customer service and ensures timely responses to issues. Provide high level back office administrative support by assisting the key account owners. To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure and career opportunities. You will also be given full product training, with hands on assistance from Sales Team. **_In this role you will be responsible for:_** - Respond to requests from sales and sales managers by preparing correspondence, presentations, reports and other special projects - Assist key account owners to check and update account detail in CRM system (Icabs) - Maintain and update CRM system (Icabs) inclusive of customer contact strategy tickets, customer complaint tickets, client retention ticket - Coordinate and follow-up on customer orders for key account owners. - Work with key account owners and credit control to manage and resolve customer related credit issues, follow through on expired PO, assist to validate PO detail and assist to chase outstanding PO - Provide back-up support key account owners in preparing renewal contract, lost in trade correspondence e.g. lost unit/faulty unit and keep track of physical renewal status. - Assist and support key account owners in preparing physical renewal paper work, prepare document for reduction/termination submission, prepare credit notes or debit notes request form if required by Key Account Owners - Use telephones to reach out to customers and verify order and account information - Serve as a point of contact for key account customers with queries about services, products, orders and deliveries and provide support for key account owners, assist to liaise with BSS and admin on service and contract related issue. Liaise with the service planners to ensure timely deliveries upon request from Key Account Owners. - Follow up with the key account owners on required documents and missing information - Stay up-to-date with new service lines and innovation - Communicate important feedback from customers internally and update Icabs customer information. **Requirements**: - Intermediate proficiency with the Microsoft Office (Word, Excel, PowerPoint) - Ability to work independently, exercise good judgment and final solutions - Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments - Excellent verbal, presentation and written skills; ability to communicate and document complex processes in a clear and concise manner - Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization - Strong attention to detail with a high degree of accuracy - Strong process orientation