Desktop Support Executive

14 hours ago

Sepang, Malaysia AirAsia Full time

As a Desktop Support Executive, you'll play a vital role in ensuring the smooth operation of our IT services. Get ready for a dynamic role where you'll tackle challenges head-on and work alongside a team of passionate professionals. It's an opportunity to dive into the world of tech support, where your skills and dedication will help keep our systems running seamlessly.

**Functional Responsibility**
- Dive into the daily operations, ensuring a seamless flow of IT services.
- Thrive on the challenge of prioritizing and escalating incidents to drive swift resolutions.
- Execute tasks with precision and speed, keeping operations on the fast track.
- Collaborate with internal teams to orchestrate a symphony of IT support and integration.

**Role Responsibility**
- Make sure smooth running of daily operation.
- Provide IT operational support and guidance to user.
- Uphold the standards, ensuring every operation aligns with company policies and procedures.

**Functional Duties**
- Manage equipment inventory to ensure organization and accessibility.
- Deploy and set up equipment efficiently to meet operational needs.
- Provide timely resolutions and effective workarounds for IT challenges.
- Follow up on tickets to ensure all issues are addressed within established timelines.
- Maintain accurate records of assets and ensure proper documentation.
- Ensure tools are well-maintained and ready for use.
- Implement improvement plans with attention to detail and precision.
- Be prepared for occasional travel or relocation as required.
- Tackle ad-hoc tasks with enthusiasm and dedication.

**Role Duties**
- Provide guidance and support to users facing technical difficulties.
- Ensure all operations adhere to company standards and protocols.
- Foster collaboration with other teams and professionals.
- Contribute to the knowledge base and SOP development.
- Participate in improvement initiatives to enhance efficiency and effectiveness.

**Requirement**
- At least 1 year of experience in IT, ideally in Desktop Support.
- Must be flexible to travel to other AirAsia office - 30% (example: Penang office)
- Strong technical background and problem-solving skills.
- Detail-oriented and well-organized.
- Ability to work well under pressure and independently.
- Effective customer management skill.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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