Order Management Coordinator

1 week ago

Bayan Lepas, Malaysia Motorola Solutions Malaysia Sdn. Bhd. Full time

Job Description
Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
Process orders with correct documents in compliance with policies and procedures.
Be the single point of contact for customers for orders and enquiries.
Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information.
Review scheduled ship date for each orders and provide ship commit to customer upon request.
Attend weekly business meeting and provide shippable orders for the month.
Prepare and co-ordinate with fulfillment team on customer’s required documentation for shipment.
Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction.
LI-MH

Basic Requirements
Bachelor Degree with minimum 1 to 5 years experience in order management, customer service or related type of experience preferred.
Fresh graduates with effective communication skills to manage customer’s expectations and detail oriented will also be considered.
Knowledge of MS Office, especially Excel ,Word, Power point is essential.
Knowledge of Order to Ship/Order to Cash would be value add to the role.
SAP / Oracle or other database system experience prefer.
Data entry skills.
Good verbal and written English is required.
Ability to speak and write in Japanese/Korean/Mandarin would be value add to the role.
Excellent organizations skills.
Detail oriented; Manual order entry activity involved.
Good attitude, team player and adaptable to change.
Ability to speak with and visit customers when required.

**We offer**:
Competitive salary package
Strong team-oriented culture
Flexible working hour
Comfortable work conditions
Trainings and broad development opportunities

LI-MH

For more than 90 years, Motorola has helped the world be its best.
From introducing one of the first commercially successful car radios that delivered vital news right to us no matter how far from home, to developing the equipment that transmitted the first words from the moon, to leading a public safety revolution with the world’s first-ever handheld laser scanner, Motorola’s employees have a history of exploding possibility across the planet, innovating smarter, more flexible and more insightful ideas. We need driven, motivated visionaries like you to join us. Find out how you can leverage your expertise at Motorola Solutions and enable people everywhere to be their best. Connect to a career that matters, right now.
Bachelor's or Equivalent

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