Customer Service Sales Representative
4 days ago
**Responsibilities**:
- 1. Support sales, marketing and customer service departments.
- 2. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- 3. Handle customer inquiries and resolved it
- 4. Handle inbound calls from customers
- 5. Use customer service and sales skills to optimize the opportunity of each customer contact.
- 6. Customer support via communication platforms
- 7. Instruct customers about payment steps
- 8. Acknowledge and resolve customer complaints- 10. Keep records of customer interactions, transactions, comments, and complaints
- 11. Reach out to customers and provide complete and updated information about products to customers and do the follow-up
- 12. Utilize multiple software systems to create cases and determine coverage, determination, and appeals process
- 13. Convey resolution to beneficiary or provider via direct communication and professional correspondence
- 14. Acquire and maintain basic knowledge of relevance to our business goals- 16. Complete daily tasks through various forms and communication methods (written, verbal, and/or by phone)
- 17. Provide feedback on the efficiency of the customer service process
- 18. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- 19. Manage Co-ordinate key account clients and reporting
- 20. Managed inventory warehouse stock updates and reporting
- 21. Managed Co-ordinate Online clients and reporting
- 22. Any other ad-hoc task assigned by superior in future**Benefits**:
- EPF
- SOCSO
- Annual Leave
-
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