Business Analyst

2 weeks ago

Petaling Jaya, Malaysia Teleperformance Full time

Overview:
Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals.

A Business Analyst job description should cover collaborating with financial reporting and IT teams to develop initiatives and strategies that optimise costs and improve internal and external reporting.

Qualifications:

- 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
- Strong technical and numerical skills with advanced Excel skills and **Looker studio** proficiency
- Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
- Detail-oriented and passion for problem-solving
- Experienced in handling large datasets
- Strong knowledge in Excel formulas, VBA, SQL Language & Macro
- Ability to work on own initiative or as part of a team
- Knowledge of data tools- Working experience with Power BI- Excellent analytical skills and an informed, evidence-based approach- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.- Working experience in KPI monitoring- Working experience in contact centre sector is desirable.- Ability to work under pressure on multiple projects within your project timeframes.- Passion for creating solutions with a positive attitude to change.- Strong interest in business and business development- Good understanding of information technology

**Responsibilities**:
Responsibilities:
- Communicate with internal colleagues to understand the needs of departments and the organization.- Work with external stakeholders to understand and investigate feedback into the service/function/product provided.- Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.- Identify the processes and information technology required to introduce your recommendations.- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.- Support the staff and teams in making the recommended changes, including helping to resolve any issues.- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

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