Front of House Staff
2 weeks ago
**Job Overview**
**Job Title: Front of House (FOH)**
Location: Celebrity Fitness Malaysia - Celebrity Fitness Klang Parade
**Key Responsibilities**
Handling member enquiries/admin matter, membership, classes and help resolve any questions or issues in professional manner. Record and address members' feedback or complaints, and escalate issues to management or relevant departments for timely resolution.
Following up with members on overdue accounts and managing arrears collections effectively.
Ensure the reception area, lounge, and surrounding spaces clean, organized, and vibrant. Our environment reflects our brand, and you’ll play a vital role in keeping it looking fabulous.
Proactive to engage & build rapport with members. Managing members retention and monthly membership fees
Promote Member Safety & Compliance: Monitor access to ensure club policies are followed and members are safe while they have fun.
Assist with Club Operations: Support membership processes, assist in promoting events or club activities, and ensure a smooth experience for every visitor.
**Requirements**:
Friendly & Outgoing: A natural people person who enjoys engaging with members, answering questions, and making everyone feel at home.
Problem Solver: Able to think quickly and resolve issues effectively, keeping members satisfied and operations running smoothly.
Attention to Detail: Focused on keeping the club tidy and organized, ensuring every detail contributes to a welcoming environment.
**What We Offer**:
Competitive Salary: Great pay package, plus incentives that recognize your contributions.
Complimentary Gym Membership: Free access to all Celebrity Fitness clubs
Training & Development: Opportunities to grow within the company and sharpen your customer service skills.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM2,800.00 per month
- Additional leave
- Dental insurance
- Flexible schedule
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
**Schedule**:
- Early shift & Afternoon shift
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work (required)
Pay: RM2,000.00 - RM2,800.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Work Location: In person
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