Current jobs related to Customer Relations Specialist - Batu Kawan - Pe Land (Penang) Sdn Bhd

  • Customer Relations Specialist

    7 hours ago

    Batu Kawan, Malaysia PE Land (Pg) Sdn Bhd Full time

    Job Responsibilities Engaging with walk-in customers to address inquiries, complaints, and feedback in a professional and timely manner. Providing accurate information, guidance, and assistance to customers to resolve issues and enhance their experience. Maintaining detailed records of customer interactions and feedback to identify trends and...

  • Customer Sales Operations Specialist

    7 hours ago

    Batu Kawan, Malaysia Micron Full time

    **Our vision is to transform how the world uses information to enrich life for **_all_**.** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR42520 Customer Sales Operations Specialist...

  • Intern - Customer Sales Operations Specialist

    2 days ago

    Batu Kawan, Malaysia Micron Full time

    **Our vision is to transform how the world uses information to enrich life for**_all_**.** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR66585 Intern - Customer Sales Operations...

  • Specialist 4, Employee Relations

    5 hours ago

    Batu Kawan, Penang, Malaysia SANDISK Full time 60,000 - 120,000 per year

    Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:Full spectrum of ER related tasks such as disciplinary matters, staff counselling, grievances handling, labor disputes, domestic inquiries, termination process and other employee relations procedures in compliance with labor laws.To be the point of contact for ER related matters – for employees and...

  • Specialist 4, Employee Relations

    2 days ago

    Batu Kawan, Penang, Malaysia Sandisk Full time 90,000 - 120,000 per year

    Company DescriptionSandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in...

  • Specialist 4, Employee Relations

    2 days ago

    Batu Kawan, Penang, Malaysia Sandisk Full time 90,000 - 120,000 per year

    Company Description Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in...

  • Trade Compliance Specialist

    4 days ago

    Batu Kawan, Malaysia Micron Full time

    **Our vision is to transform how the world uses information to enrich life for **_all_**.** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR65041 Trade Compliance Specialist **Global...

  • Customer Program Specialist

    1 week ago

    Batu Kawan, Malaysia Versatile Creation Sdn Bhd Full time

    Job Responsibilities: - **Create and manage customer programs to keep them engaged and loyal.**: - Work with different teams to plan and organize these programs. - **Keep track of how well the programs are doing and find ways to improve them.**: - Be the main point of contact for customers in these programs, helping them with any questions or issues. -...

  • Operational Specialist

    2 weeks ago

    Batu Kawan, Malaysia Western Digital Full time

    Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology...

  • Compensation & Benefits Specialist

    2 days ago

    Batu Kawan, Malaysia Fair Work (M) Sdn. Bhd. Full time

    Department: Human Resources Department Location: Batu Kawan, Malaysia Reports to: HR Manager Job Responsibilities Payroll & Compliance: - Manage payroll processing, bank transfers, government-related fees (EPF, SOCSO), and employee tax matters. - Ensure compliance with Malaysian labor laws, insurance, and tax regulations. HR Systems & Data Management: -...

Customer Relations Specialist

2 weeks ago

Batu Kawan, Malaysia Pe Land (Penang) Sdn Bhd Full time

**Job Summary**
- Possessing comprehensive knowledge of the mall’s services, amenities, store locations, and promotional activities.
- Providing outstanding customer service to all patrons, addressing inquiries, feedback, and complaints promptly and professionally.
- Managing both physical and digital shopper inquiries, feedback, and complaint cases efficiently.
- Generating monthly summary reports on customer interactions and resolutions.
- Facilitating effective inter-departmental collaboration to address operational issues.
- Conducting guided tours for generic familiarization group trips, presenting and introducing the mall’s offerings.

**Duties & Responsibilities**

**A. Operation Duties**
- Attend to tenant and customers on all enquiries, complaints/feedback, and problems with positive attitude and effective communication skills; ensure these are resolved quickly and tactfully.
- Assist customers in providing directions, information, answering questions.
- To maintain good rapport with all tenants and educate them about all the promotional activities.
- Ensure cleanliness and proper management of counters, service equipment and accurate inventory control.
- Attend to VIP and special guest arrival. Coordination with relevant department i.e, Security, Marketing and Building Services on cleanliness, building condition and etc.
- Ensure announcements made through the PA system are accurate, clear and consistent.
- Handle MBE Design Village daily works.
- Assist digital marketing team handle personal shopper enquiries, purchase and process order.

**B. Administrative Duties**
- To conduct all services and administrative functions of the Customer Service Centre.
- Ensure company policies / procedures are adhered to.
- Oversee accurate inventory control and maintenance of the department’s equipment and stocks.
- Daily report are recorded accurately and timely. Any emergencies are to be reported to Superior.
- Monthly summary reports on customer interactions and resolutions

**C. Inter-department Duties**
- Assist Marketing department in distribution of Memo or other related document to tenants.
- Assist Marketing Department in conducting events and ensure that clients are adhere to the Promotion guidelines.
- Follow-up with the respective departments on incidents, mall defect or tenants’ operation issues.
- Other tasks as assigned by Superior from time to time.

**Position Requirements**

**1. Qualifications**:Qualifications: Minimum with Diploma level

**2. Experience**: At least one year’s experience in relevant field and 2 years’ working

experience.

**3. Skills / Competencies**:

- Excellent knowledge of Microsoft Office.
- Ability to communicate in Bahasa Malaysia and English and any other local dialect.
- Good customer service skills.
- Pleasant personality and cheerful.
- Willing to work on shift & public holidays.

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)