Manager, Retail Training

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**Job Title**:Manager, Retail Training & Development, Coach Malaysia**

**Primary Purpose**:To support driving business and talent development through identify/analyze, training and development needs, develop and implement training programs, perform evaluation and follow-up. The incumbent will work closely with retail leadership team to deliver skill building training solutions.

**The successful individual will leverage their proficiency in Retail Training & Development to...**
- Partner closely and communicate effectively with retail leadership team to identify/assess local training priorities on an ongoing basis and proactively develop solutions to specific service and selling opportunities
- Plan, design, and deliver the training programs or projects in both field and virtual environment to support retail strategies and priorities for all levels of retail team in an engaging and informative manner including but is not limited to:

- Associate onboarding program
- Selling, service and styling skills
- Clienteling training
- Specialist and other service training programs
- Train the trainer programs
- Work closely with global customer experience team to drive the adoption of global initiatives to maximize impact and effectiveness to local market
- Manage and drive the impact of all trainings through regular store visits with active shop-floor presence to observe subsequent implementation and deliver sustained in-store coaching to enhance performance:

- Skills improvement
- Sales performance/productivity improvement
- Net Promotor Scores improvement
- Maintain an updated database on training platforms, programs, manuals and related records
- Lead a team of field trainers with a strategic approach to ensure trainings are planned and executed in accordance to business needs
- Liaise and coordinate with internal and external parties in executing training initiatives
- Manage training team budget
- Lead or take part in ad-hoc project

**The accomplished individual will possess...**
- Minimum 5 years solid hands-on service/hosting training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand
- Experience in managing MEGA store or Factory Outlet store retail fields position is a plus (Flagship Store Manager, Area Manager, Regional Manager)
- Strong interpersonal and written and spoken communication skills in English and spoken communication skills in Malay and Mandarin
- Ability to build positive relationships with cross-functional teams by creating a collaborative environment
- Creative and strategic problem solver with solid execution and implementation skills
- Holder of other professional training qualifications is definitely advantageous
- Proficiency in MS Office including Powerpoint, Excel and Word Processing

**Other Characteristics / Competencies**
- Able to cope with fast-growing and dynamic environment
- The ability to work with mínimal supervision
- Attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
- Good time management and project management skills in completing multiple tasks within tight deadlines
- Ability to work under pressure, challenging working environment and tackling problems in a positive way
- Creative mindset with forward thinking mode
- Excellent facilitation, presentation skills
- Action-oriented, energetic and participative in teamwork
- Flexibility to work extra hours on weekends for staff activities
- Able to travel when required

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes an