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General Manager

2 weeks ago

Bukit Mertajam, Malaysia U CREATIVE MARKETING SDN BHD Full time

**Job Overview**

The General Manager is a key leadership role responsible for the overall business operations and strategic direction of the agency. Reporting directly to the **CEO**, the General Manager will oversee daily functions, manage the operations team, align cross-functional efforts, and ensure consistent growth and excellence in client service delivery.

**Key Responsibilities**
- Report directly to the CEO and support the execution of the company’s vision and long-term strategy.
- Lead, manage, and scale the agency’s day-to-day operations across all departments, including client services, creative, digital, and strategy.
- **Directly oversee the Operations team**, ensuring efficient internal processes, project workflows, and resource allocation.
- Collaborate with the CEO on business strategy, goal setting, and performance metrics.
- Drive revenue growth through client relationship management and business development.
- Oversee budgeting, forecasting, and financial reporting; ensure profitability and cost-efficiency.
- Champion a high standard of service delivery across all client projects and campaigns.
- Build and nurture a high-performance culture; lead recruitment, development, and retention of talent.
- Stay informed on marketing trends, competitor activity, and market changes to keep the agency competitive and innovative.
- Represent the agency in client meetings, pitches, networking events, and industry functions.

**Job Requirements**
- Bachelor’s degree in Marketing, Business Administration, or related field (MBA is a plus).
- Minimum 8 years of experience in the marketing/advertising industry, including 3+ years in a senior leadership or general management role.
- Strong understanding of marketing strategies, branding, and digital media.
- Proven leadership skills with experience in managing cross-functional teams and driving business growth.
- Hands-on experience in managing operational functions within an agency or similar environment.
- Excellent communication, decision-making, and organizational skills.
- Strategic thinker with a hands-on approach and strong problem-solving abilities.
- Comfortable working in a fast-paced, dynamic, and creative environment.

**Job Types**: Full-time, Permanent

Pay: RM9,000.00 - RM13,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Retention bonus
- Yearly bonus

Ability to commute/relocate:

- Bukit Mertajam (14000): Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How much is your expected salary?

**Language**:

- Mandarin (preferred)

Work Location: In person