Customer Support Assistant

**Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...

**Key Responsibilities**: - Assist with app-related issues and basic troubleshooting. - Maintain accurate customer interaction records. - Manage content scheduling and engagement on social media. - Collect and share customer feedback to improve app and marketing performance. - Coordinate with vendors to update menu pricing and details in the app and POS...

**Job Summary** As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to clients. Your primary focus will be on assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. **Duties** - Collect deposit before check-in. - Send check-in/check-out...

Primary Jobscope: - Develop a thorough understanding of our products, services, and policies to effectively assist customers. - Stay updated on product features, updates, and promotions to provide accurate information to customers. - Assist customers with product information, troubleshooting, technical support and other issues. - Solve customer inquiries &...

**Customer Support Specialist** **Location**: IOI Business Park, Puchong, Selangor **Work Schedule**: 4-day workweek, 3 days off (Night Shift Allowance Provided) **Responsibilities**: - Provide technical support and troubleshooting assistance to resolve issues efficiently. - Guide customers on the usage of GPS systems and features. - Coordinate with...

Industry: E-commerce (Beauty and Wellness) Location: Johor Bahru / Puchong Selangor **We’re Hiring: Customer Service / Customer Support Team** **Your Responsibilities**: - **Customer Engagement & Support**: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media...

We are looking for an enthusiastic Marketing & Customer Support Assistant to join our team. In this role, you will be responsible for managing customer interactions across social media platforms, responding to customer support emails, and providing basic troubleshooting for app-related issues. This is an ideal role for someone passionate about delivering...

About the Role:We are looking for an enthusiastic Marketing & Customer Support Assistant to join our team. In this role, you will be responsible for managing customer interactions across social media platforms, responding to customer support emails, and providing basic troubleshooting for app-related issues. This is an ideal role for someone passionate about...

**Brief Description** - To liaise with stakeholders within the company as well as external parties such as courier & transporters to address any inquiries & complaints on storage, fulfilment & last mile delivery related activities. **Key Accountabilities/Duties** - To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal...

Customer Service and Incident Management: - Handle complaints and escalate issues as necessary. - Log all warranty claims and technical issues in the ticketing system. - Monitor open tickets to ensure timely resolution and follow-up with customers. - Keep customers informed of issue status, expected resolution times, and any delays. - Collaborate with...