Customer Service Executive

5 days ago


Seri Manjung, Malaysia Tribe Business Services Sdn Bhd Full time

**Job Overview**
We are seeking a dedicated and fluent Mandarin & English speaker to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

**Duties**
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Serve as a dedicated support background resource, ensuring a seamless customer experience.
- Navigate multiple computer platforms and technologies simultaneously to track and resolve inquiries efficiently.

**Essential Requirements**:

- Excellent verbal and written communication skills in both Mandarin and English. (A language test will be administered).
- Minimum of 1 year of customer service or call center experience; background in the gaming industry is a strong advantage.
- Technical proficiency with multiple software systems and familiarity with Microsoft Office tools.
- Must possess a personal laptop and have access to a stable, reliable internet connection.
- Flexibility to work on a rotational shift schedule, including nights and weekends.

**We Offer**:

- A full-time, 100% remote working opportunity.
- A competitive monthly salary of RM 3,000.
- Comprehensive benefits package, including Medical Coverage and Hospitalisation
- Paid training and clear pathways for career advancement—80% of our frontline leaders are promoted internally.
- Additional perks: EPF / SOCSO / PCB, Overtime Pay, and Performance Bonus.

**How to Apply**:
Ready to take the next step in your career? Please send a direct message with your resume to Jeselyn Koh Wei Li (601126210351) for immediate consideration.

Pay: RM3,000.00 per month

**Benefits**:

- Work from home

Application Question(s):

- Can you attend interview on Tuesday or Thursday from 2pm to 3.30pm?
- Do you have own laptop and internet at home?
- Are you willing to work on rotational shifts, including weekends and public holiday?
- Do you have experience in call centre/ customer service/ gaming industry?
- Are you ok with salary RM3,000?

Work Location: In person



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