Customer Relationship Manager

1 week ago

Ara Damansara, Malaysia Top Click Sdn Bhd Full time

**INDUSTRY: E-COMMERCE**

**Benefits**:

- **Transport Allowance, Mobile Allowance & Performance Bonus provided**.
- **Medical benefits** provided.
- **FREE breakfast **on every Friday.
- **Career development guaranteed.**:

- **Opportunity to work with top brands** from different industries.
- **Enjoy complimentary refreshments and snacks.**:

- **Company events & activities.**:

- **Easily accessible** by public transport.
- **Strategic location**, nearby facilities e.g. banks, restaurants and supermarkets.
- **Positive, young and dynamic working environment**.

**Responsibilities**:

- **Responsible for the overall planning and implementation of clients’ account growth **across marketplaces and social media platforms, with a focus on maintaining health and achieving sales targets.
- **Provide timely updates to clients on their account sales performance, **offering valuable insights for potential changes and improvements.
- **Identify and initiate effective campaigns to enhance clients’ account growth, **analyze campaign performance, and offer insights to establish best practices for future campaigns.
- **Identify upsell opportunities** and effectively persuade customers to enhance their experience by incorporate additional functions or upgrade packages to meet key performance indicators (KPIs).
- **Develop, implement, monitor, and report on clients’ sales processes and account plans** on an annual, quarterly, and monthly basis to meet/exceed sales targets.
- **Develop sales and inventory forecasts**, while proactively identifying and managing business risks and opportunities in alignment with clients’ sales targets.
- **Collect client data and metrics for in-depth analysis, identifying trends, opportunities, and areas for enhancement** to ensure optimization of product and store presentation.
- **Ensure client satisfaction by addressing complaints with care and identifying optimal solutions** to resolve customer concerns.
- **Develop and maintain relationships with clients to** maintain a positive customer experience and repeat business.
- **Stay updated on industry trends, competitor activities, and market dynamics** to identify opportunities for improvement and growth.
- **Collaborate with cross-functional teams** to gather feedback and identify opportunities for improvement.

**Job Requirements**:

- Experience in E-Commerce marketplaces (Shopee/Lazada) is a strong plus.
- Required Language(s): English and Bahasa Malaysia.
- Proficient in Microsoft Office Suite, with an emphasis on Excel skills.
- Proactive and self-starter with strong problem-solving skills
- Able to multitask, prioritize and self-manage time efficiently as this position would be managing more than one client account.
- Resourceful in developing campaigns catered to clients’ business objectives.
- Strong relationship builder and negotiator.
- Able to analyze data to build a deeper understanding of the clients’ e-commerce business.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

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