Customer Service Officer

1 day ago

Skudai, Malaysia J&T Express (Malaysia) Sdn Bhd Full time

Job Description:

- Follow Standard Operating Procedures and, resolve Customer Complaints promptly
- Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls)
- Monitor & follow up with the relevant department/s on escalated cases that require clarification updates
- Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager
- Support departmental Key Performance Indicators set by Management
- Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner

Requirement:

- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.
- Communication and interpersonal skills - The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people.
- Customer-focused orientation - The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first.
- Mental strength/Stress tolerance - The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others.
- Teamwork - The job requires a great amount of collaboration to work and perform more efficiently in a team.
- Proficient in both Bahasa Melayu and English, with the ability to communicate and write effectively. Knowledge of Mandarin is a plus, as it may be necessary to read guidelines written in Chinese.

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Professional development

  • Customer Service Officer

    5 days ago

    Skudai, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly customer service officer to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors. Multitasking skill is essential for this position. You should be comfortable undertaking a variety of activities in the office, including filing,...

  • Customer Service Officer

    5 days ago

    Skudai, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly customer service officer to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors. Multitasking skill is essential for this position. You should be comfortable undertaking a variety of activities in the office, including filing,...

  • Customer Service

    2 weeks ago

    Skudai, Malaysia Impact Star Leaders Full time

    Jawatan Kosong* Customer service* *Lokasi: Skudai* *Kontrak: Tetap *Gaji: RM1,500 - RM2,800* *Waktu bekerja: Waktu office ( Selasa - Ahad 10.00am - 7.00pm) *Keperluan* *Minimum SPM, Tiada pengalaman dialukan* *Boleh mula segera.* *Harus fasih berbahasa Malaysia.* Pay: RM1,500.00 - RM2,800.00 per month **Benefits**: - Cell phone...

  • Customer Service

    2 weeks ago

    Skudai, Malaysia Impact Star Leaders Full time

    Jawatan Kosong* Customer service* *Lokasi: Skudai* *Kontrak: Tetap *Gaji: RM1,600 - RM2,800* *Waktu bekerja: Waktu office ( Selasa - Ahad 10.00AM - 7.00PM ) *Keperluan* *Minimum SPM, Tiada ada pengalaman boleh memohon* *Surirumah Digalakkan* *Umur 21 Hingga 60 Tahun* *Harus fasih berbahasa Melayu Dan Tamil Pay: RM1,600.00 - RM2,800.00 per...

  • Customer Service Admin

    1 day ago

    Skudai, Malaysia Wonderfood City (M) Sdn Bhd Full time

    **Customer Service**: - Provide marketing information about products, services, and promotions to customers / member groups. - Assist customers with bulk purchases and related arrangements. - Ensure timely follow-up and resolution of customer issues. - Record and report customer feedback to relevant outlets for improvement. - Manage customer reviews on...

  • Officer - Customer Service (Paradigm Mall Jb)

    1 day ago

    Skudai, Malaysia WCT Hartanah Jaya Sdn Bhd Full time

    We're seeking an energetic and customer-focused individual to join our team as an **Officer - Customer Service**. In this frontline role, you'll be the friendly face of Paradigm Mall JB, providing exceptional service to our visitors and ensuring memorable shopping experiences. **Job Descriptions**: - To answer telephone calls and pass all calls properly to...

  • Customer Service

    1 week ago

    Skudai, Malaysia Carshifu Capital Berhad Full time

    Job Title: Customer Service cum Customer Relations Internship Job Description: Carshifu is seeking a motivated and enthusiastic individual to join our team as a Customer Service cum Customer Relations Intern. This internship opportunity will provide valuable hands-on experience in the automotive industry while allowing you to develop and enhance your...

  • Customer Service cum Admin

    3 days ago

    Skudai, Malaysia Mixue Malaysia Full time 24,000 - 36,000 per year

    Job DescriptionCustomer Service:Handle customer inquiries, feedback, and complaints through phone calls, emails, or social media.Provide marketing information about products, services, and promotions to customers / member groups.Assist customers with bulk purchases and related arrangements.Ensure timely follow-up and resolution of customer issues.Record and...

  • Customer Care Officer Cums Clerk

    1 week ago

    Skudai, Malaysia Ucal Tech's (M) Sdn Bhd Full time

    Job Scope - Handle customer enquiries and requests - Answer incoming & outgoing calls - Prepare quotation, DO & Invoice to customer - Follow up for Purchase Order (PO) with customer - Prepare weekly delivery & collection schedule planning - Prepare and maintain documents, records and reports as required **Requirements**: - Minimum SPM or Diploma -...

  • Custom & Logistic officer

    3 days ago

    Skudai, Johor, Malaysia Juneipo Manufacturing Sdn. Bhd. Full time 40,000 - 60,000 per year

    ·       Handle and organize all customs import and export documentation, ensuring full compliance with LMW (Licensed Manufacturing Warehouse) regulations.·       Manage and maintain accurate LMW inventory and customs documentation, including monthly and yearly reports for submission to customs authorities.·       Coordinate...