Customer Service Consultant
1 week ago
**Responsibilities**:
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Ensure communication with customers and clients with clear and relevant information
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference
**Job Requirements**:
- Prefer mandarin speaker
- Minimum ITE certificates, Diploma or Degree in any field. Relevant insurance certification will be an advantage
- Minimum 2 years of experience in customer service in a contact center
- Enjoy people engagement and providing good advice and patience in dealing withcomplex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- Working Hours: 24/7 Rotating shift work will kick start after 3 months of training.
- Location: Menara IGB Tower (Mid valley, KL)
**Job Type**: Permanent
Pay: RM4,000.00 - RM5,500.00 per month
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 2 years (required)
**Language**:
- Mandarin (required)
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