L2 Technical Support Expert

Job Responsibilities:Provide L2 technical support to B2B and B2C customers, addressing their technical inquiries about products or services.Responsible with customers enquiries via phone, email, or online chat, responding promptly and handling technical support requests via virtual and remotely.Utilize technical expertise to guide customers in product...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the life-cycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3 support if necessary, otherwise, fixing...

HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + JapaneseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + ChineseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

**Role Title: GTCS-L2** **Job Type: Permanent with client** **Work Mode: Hybrid** - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues - Taking ownership of incidents reported and seeing problems through to resolution - Following standard procedures for proper escalation of unresolved issues to the appropriate...

Position Title: Technical Support Expert – L2 (App Support)Reporting to : Technical Support ManagerLocation: GTOWER, KLCCTeam : Technical Support (APAC, ANZ, EMEA and US support)Our client: IT solutions Provider, MNC with presence in over 116 countriesResponsibilities:Ability to keep Customer at the forefront of all requests and advocate for the Customer's...

Tech Support L1/L2 Job ID: 5WWWW865 Location: Kuala Lumpur, Malaysia Work Mode: [Onsite | Hybrid] Job Type: [Permanent | Contract] Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

Company DescriptionSynaXG is a leader in O-RAN infrastructure and AI-enhanced wireless technologies, enabling seamless global connectivity for enterprises, telecom operators, and cloud service providers. With over a decade of innovation in wireless solutions, SynaXG integrates AI with 5G to optimize network performance and efficiency. Our technologies have...

SHAREJob DescriptionThe Responsibilities of the Role: To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be...

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...