Project Manager, Infrastructure Delivery-1

Project Manager, Infrastructure Delivery-1

**About FWD Group**

FWD Group is a pan-Asian life insurance business with approximately 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was set up in late 2019 and is part of the FWD Group. FWD TIM in Malaysia is one of the FWD Group's office locations serving multiple markets within FWD Group and employing team members in various functions including Group Digital & Data, Digital Innovation, the IT Hub and our Centre of Excellence comprising Actuarial, Finance and Product Proposition functions.

**Purpose**
- To manage and deliver TIM Program and Project on time and meet business objectives.
- Steer and supervise different workstreams with various platforms to deliver project on time.
- Work with senior management on TIM PMO direction and scope based on strategic needs; Influence peers, stakeholders and leaders to make the right decision.
- Drive technical team to deliver business values planned in the project together with stakeholders and project sponsor.
- Planning and management of the project including scheduling resources management and change control according to the Company's policy and guideline.
- Proactively assess risk and issues; formulate mitigation plans and timely report to management.
- Host regular meetings with stakeholders including management, peers and vendors.
- Work Flexible working hours for migration weekend or after-hours support.
- Perform PMO management.

**Key accountabilities**
- Evaluate, respond to, and manage Project and program implementation in agile practice.
- Manage the project budget, cost management according to internal business management rules.
- Monitor and control execution of projects though Plan, Build and Run processes.
- Perform project and program reporting (e.g. performance, status) and deliver and socialize project completion documentations.
- Conduct project evaluations, and share the results with Service Owners and Group Infra Lead.
- Liaise and communicate with various global and regional stakeholders including Business, IT, Operations, etc.
- Identify potential project risks and define the right mitigation strategy.
- Work with senior management on communications, project updates, and escalation.

**Key performance indicators**
- Support to roll out infrastructure Security, cloud and non-IT projects in all FWD markets.
- Roll out and manage TIM assigned projects and programs in all FWD markets.
- Manage variety Department programs and support existing Business Units in accordance to project or program plans and budget.
- Leadership and drive multiple technical and non-technical team, implementing the project and programs.
- Perform PMO Governance coach to other Department, improvement of Project and program framework.
- Assist TIM PMO Head on variety of PMO functions.

**External & internal contacts**

**Internal**
- Group & TIM mostly department;
- Group Cloud CoE team;
- Group Digital, Group Function stakeholders for Group wide Initiations
- Group Compliance / Risk / IRM / Legal;
- Group Program Governance Team
- Country/BU Chief Technology Officer, Chief Operations officer, Business leaders
- FWD Countries Infrastructure / Service Desk / Security teams;
**External**
- External Vendors and/or Service Providers.

**Qualifications / experience**
- Bachelor degree required, preferably in Computer Science or Information Systems.
- Professional qualification in project management is required (e.g. PMP, PgMP) and Agile (Agile SAFe, Scrum master)
- At least 8 years of experience in hands-on project and program management experience.
- At least 3 years in Agile experience.
- Experience working with regional and global teams.
- Extensive project management skills in planning, budgeting, tracking, status reporting, stakeholder management, etc.
- Understanding of various technology platforms across Desktop, Systems, Servers, Data Center, Storage, etc
- Banking/Insurance experience is preferred.
- Strong in Non-IT project and program management (eg. HR, Finance,and Share Service) experience is preferred.
- Preferred working experience in Centre Of Excellent model.
- At least 2 years of PMO Management is a Must

**Knowledge & technical skills**
- Sound experience in large-scale system integration project preferred.
- Strong in the presentation skill.
- Proven record to manage troubled teams/projects and bring them to success.
- Strong leadership, communication and vendor management skills.
- Good supervisory skill, able to drive a project or program team composed of members from different departments