Client Service Representative

1 week ago

Kelana Jaya, Malaysia Diverge Retail Sdn Bhd Full time

_**Client Engagement**:_
Be the go-to person for our clients, addressing their needs, answering questions, and
ensuring their complete satisfaction with our services.
Problem Solving:
Tackle client concerns with creativity and efficiency, turning challenges into opportunities for
growth and improvement.
Relationship Building:
Develop strong, long-term relationships with clients through excellent communication and a
personalized approach.
Coordination:
Work closely with our internal teams to ensure seamless service delivery and a cohesive client experience.
Feedback & Improvement:
Gather and relay client feedback to help us continually refine and enhance our services.
- **Client Service Specialist**_

Are you a dynamic, client-focused individual who thrives in a fast-paced environment? Do you excel at building relationships and delivering top-notch service? Join our team as a Client Service Specialist and become a key player in creating exceptional experiences for our valued clients

**What You'll Do**:

- Client Engagement: Be the go-to person for our clients, addressing their needs, answering questions, and ensuring their complete satisfaction with our services.
- Problem Solving: Tackle client concerns with creativity and efficiency, turning challenges into opportunities for growth and improvement.
- Relationship Building: Develop strong, long-term relationships with clients through excellent communication and a personalized approach.
- Coordination: Work closely with our internal teams to ensure seamless service delivery and a cohesive client experience.
- Feedback & Improvement: Gather and relay client feedback to help us continually refine and enhance our services.

**Who You Are**:

- People Person: You thrive on interacting with others and have a knack for making people feel valued and heard.
- Detail-Oriented: You have a keen eye for detail and a passion for delivering quality in every interaction.
- Tech-Savvy: Comfortable with modern technology and tools, and eager to leverage them to improve client experiences.
- Proactive Problem-Solver: You approach challenges with a positive attitude and are quick to find effective solutions.
- Team Player: You collaborate seamlessly with others and contribute to a supportive and dynamic work environment.

**Why Join Us**:

- Innovative Environment: Be part of a forward-thinking company that is at the forefront of retail solutions.
- Growth Opportunities: We’re invested in your professional development and offer opportunities for advancement.
- Dynamic Team: Work with a passionate and supportive team that values creativity and initiative.
- Flexible Work: Enjoy a work environment that promotes work-life balance and flexibility.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client coordinator: 2 years (required)

**Language**:

- chinese (required)

Work Location: In person

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