Service Advisor, Body

17 hours ago

Shah Alam, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

**Responsibilities**:

- To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.
- To perform accurate repair estimates for both Insurance and cash paying customers.
- To do final bill / invoice for cash repairs and insurance cases.
- To upload all the necessary mandatory documents in Merimen system.
- To ensure all documents are complete before releasing the vehicle to the customers.
- To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.
- To do supplementary claims where needed.
- To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.
- Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.
- To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
- To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.
- To effectively handle customers' dissatisfaction complaints.
- Coach and provide career development advice to junior or trainee B&P service advisors.
- To support all service marketing promotions and campaigns.
- Others duties as assigned by superior.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Service Advisor: 1 year (preferred)

License/Certification:

- driving license (required)

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