Assistant Centre Manager

2 weeks ago

Cyberjaya, Malaysia GILMORE HOUSE THERAPY SDN BHD Full time

Key Responsibilities: Team Leadership: - Assist in recruiting, training, and supervising staff members. - Provide guidance, coaching, and support to team members to foster a positive and productive work environment. - Delegate tasks and responsibilities to team members based on their skills and strengths. Operational Management: - Collaborate with the manager to develop and implement operational strategies, policies, and procedures. - Monitor and ensure adherence to company standards and guidelines. - Oversee daily operations, including opening and closing procedures, inventory management, and quality control. Customer Service: - Lead by example in delivering exceptional customer service and maintaining a customer-centric focus. - Address customer concerns and resolve issues in a timely and satisfactory manner. - Foster a welcoming and engaging atmosphere for customers and ensure their needs are met. Financial Oversight: - Assist in budgeting and financial planning, striving for cost-effectiveness and revenue generation. - Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions. - Contribute to achieving sales targets and profitability goals. Administrative Operations: - Assist in planning, coordinating, and overseeing daily administrative tasks and activities. - Ensure the timely execution of administrative processes, including record-keeping, document management, and office supplies procurement. - Collaborate with cross-functional teams to facilitate smooth communication and coordination. Reporting and Communication: - Generate regular reports on key performance metrics and present findings to the managerial team. - Maintain open and effective communication channels with both staff and management. - Act as a liaison between employees and upper management, conveying feedback and concerns.
Bachelor's or Equivalent

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