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Assistant Manager

2 weeks ago

Petaling Jaya, Malaysia BHUB BOULDERING Full time

1. 2-4 years’ experience in operations or customer-facing roles (fitness/retail/hospitality), with at least 1 year as supervisor/team lead.

2. Passion for climbing (bouldering). Safety-first mindset; First Aid/CPR certified or willing to obtain within 3 months.

3. Strong people leadership: scheduling, coaching, feedback, and conflict resolution.

4. Customer-obsessed with clear communication skills in English & Bahasa Malaysia (Mandarin is a plus).

5. Comfortable with POS/membership systems, cash handling, and basic Excel/Google Sheets reporting.

6. Organized, hands-on, and calm under pressure.

7. Willing to work evenings, weekends, and public holidays on a roster.

8. Right to work in Malaysia.

9. Drive continuous improvement in operations: identify gaps, propose solutions, and implement best practices.

**Responsibilities**:
1. Run daily gym operations: opening/closing, floor management, cleanliness, and customer flow.

2. Lead Front-of-House team: hire, onboard, schedule, train, and motivate for great service.

3. Own customer experience: memberships & sales conversion, handle enquiries/complaints, and community relations.

4. Enforce safety standards: gym rules, incident response, first-aid readiness, equipment & facility checks, risk logs.

5. Plan and execute programs: intro classes, youth sessions, leagues, and competitions; recruit volunteers and MCs.

6. Manage retail & inventory: pro-shop ordering, stock counts, vendors, and displays.

7. Support marketing: promos, partnerships (schools/unis/companies), social content, and event days.

8. Basic admin & finance: daily cash-up, petty cash, EOD Sales tally, invoices/POs, payroll inputs, and monthly KPI reports (attendance, conversion, retention).

9. Facilities upkeep: liaise with landlord/technicians; track maintenance tickets.

**Benefits**:
1. Competitive salary with performance bonus.

2. Unlimited staff climbing + discounts for immediate family/partner.

3. Training & certification support: First Aid/CPR, coaching courses, and route-setting workshops.

4. Clear growth path to Gym Manager / Operations Manager.

5. Staff discounts on retail/merch and event fees.

6. Flexible roster & shift swaps; OT/PH-in-lieu per policy.

7. Paid annual leave & medical/sick leave; EPF/SOCSO/EIS contributions.

8. Team climbs, comp days, and occasional travel/allowance for events (where applicable).

Pay: RM3,000.00 - RM5,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Gym membership
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person