Recruitment Consultant

2 weeks ago

Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Overall Job Description**
- Take ownership for new or existing business immediately assigned to portfolio with the objective of growth.
- Provide highest levels of quality for customer experience in all aspects of business process.

**Job Descriptions**

**Account management**
- Customer management and care - ensure customer is satisfied with every aspect of our service and delivery by keeping commitments in key moments of truth.
- Customer relationship management - ensure customer wants to continue to maintain account.
- Customer development - up-selling growth - strive to grow account year on year.
- Cross-selling internally within customer and/to associated companies to grow share of wallet.

**Delivery**
- Take quality job brief and ask appropriate questions where client does not initially provide required information.
- Working hand in hand with customer and recruitment manager.
- Consult clients on market conditions and offer input to compensation or duration where applicable.
- Ensure recruitment understand vacancies from Account in your hand.
- Where required conduct appropriate levels of screening in accordance with requirements.
- Monitor recruitment performance and service level.

**Operations Systems and Process**
- Obtain all required Purchase Orders/documentation in order for correct invoice and payment by customer.
- Record all activity in CRM/ATS platform and ensure support department is also on top of their activity
- Ensure payroll and invoicing set up internally is fit for effective invoicing and Cash collection.

**Development**
- Generate and follow up leads to ensure you have a suitable volume of work,
- Create strategic plan to develop your accounts and to achieve your targets.
- Develop and maintain a prospect list and be prepared to take personal responsibility for sale and conversion of “hot prospects”.

**Job Requirements**:

- Minimum diploma plus relevant experience.
- Degree ideal not necessity.
- Minimum 5 years of experience working with internal/external customers.
- Ideally had experience working for recruitment/manpower companies in customer facing role.
- Deep understanding of at least one market served.
- Ability to engage professionally with Clients and take the lead in the end-to-end business process.

**Job Type**: Permanent

Pay: RM4,000.00 - RM8,000.00 per month

Application Deadline: 10/30/2024

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