Junior Account Manager

1 week ago


Kuala Lumpur, Malaysia PositiveLinks Asia Full time

Step into a dynamic role where you’ll lead client relationships, steer growth, and help shape the future of telecommunications. If you're detail-driven, fluent in Mandarin, and ready to elevate customer experiences through strategic account management, this is your perfect next move.

**Key Responsibilities**
- Act as the main liaison for assigned domestic telecommunications clients, ensuring timely and efficient service
- Build and maintain strong customer relationships to support long-term engagement and retention
- Discover opportunities to expand existing accounts through upselling and cross-selling telco solutions
- Collaborate with sales and marketing teams to meet revenue targets and improve customer satisfaction
- Respond effectively to client inquiries, maintaining a high level of customer care
- Coordinate with internal departments to address issues related to service delivery, billing, and technical support
- Develop and present proposals, reports, and presentations for clients and internal stakeholders
- Keep detailed and accurate records of client interactions, sales activities, and account updates in CRM platforms
- Monitor industry trends and market dynamics to deliver strategic advice and insights to customers

**Key Requirements**
- Bachelor’s degree in Business, Telecommunications, or a closely related field
- 1-2 years of experience in sales, customer service, or account management (telecom experience preferred); new grads with relevant internships are encouraged to apply
- Proficiency in Mandarin (speaking, reading, and writing) with English and Malay as added advantages
- Foundational understanding of telco services and products (training available)
- Competency in Google Workspace tools including Docs, Sheets, and Slides
- Strong interpersonal and communication skills with a focus on customer satisfaction
- Excellent organizational skills and the ability to manage multiple tasks efficiently
- Resourceful problem-solver with a proactive and adaptable attitude
- Team-oriented mindset with strong collaboration abilities
- Willingness to travel locally and internationally when required
- This opportunity is available to individuals authorized to work in Malaysia

Pay: RM52,000.00 - RM72,000.00 per year

Application Question(s):

- Do you have at least 2 years of experience in sales, account management, or client servicing?YES
- Have you worked in the telecommunications or technology industry before? YES

Work Location: In person


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