Manager, Merchant Portfolio Management

2 weeks ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities:
Strategic Planning
- Develop the Bank’s strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships
- Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities
- Work with the analytics team to conduct merchant cohort analysis to understand their behaviours such as transactional activities, profitability, and seasonality

Portfolio Management
- Transform customer and market insights into actions such as target customer identification, needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution
- Align with product/business teams to ensure product, marketing, and distribution strategies with our portfolio management plans at the individual merchant and portfolio levels
- Lead and manage a team to proactively manage the Bank’s merchant portfolio to deliver results-driven solutions
- Execute the portfolio customer engagement activities across channels, continuously fine tuning ways to maximise customer engagement via the right channel, right time and right approach
- Perform post execution analysis on what worked, what didn’t, lessons learnt and how could we do better to better improve our subsequent portfolio optimisation initiatives
- Create and maintain weekly, monthly, and quarterly merchant portfolio performance monitoring dashboards based on key performance indicators (KPIs)

Job Requirements:

- 5 years and above relevant work experience in payments, merchant services, merchant acquiring, portfolio management, business development, product management, solution based selling, marketing
- Strong commercial acumen with proven track records in establishing successful partnerships with the ability to conceptualise venture ideas and execute various forms of partnership models
- Previous experience in payments, fintech, wallets, point of sale (POS),merchant acquiring solutions would be an advantage
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

  • Manager, Merchant Portfolio Management

    2 weeks ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, Merchant Portfolio Management **If you are looking to excel and make a difference, take a closer look at us...** **Key Responsibilities**: **Strategic Planning** - Develop the Bank's strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant,...

  • Executive, Merchant Activation

    2 weeks ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Executive, Merchant Activation & Portfolio Management, Payments & Merchants **If you are looking to excel and make a difference, take a closer look at us...** - Design, implement, execute, evaluate and monitor on activation strategies and campaigns. - To take up and manage special handling requests from non-tagged existing accounts. - Review and analyse...

  • Key Account Manager

    1 week ago

    Kuala Lumpur, Malaysia TalentTag Asia Full time

    **About our Client** Our client is a global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, they support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. **Role Overview** The...

  • Merchant Operation Manager

    1 day ago

    Kuala Lumpur, Malaysia Presto Pay Sdn Bhd Full time

    We are looking for a Merchant Operations Manager to oversee merchant onboarding, relationship management, and day-to-day operational support. This is a client-facing role that ensures merchants have a smooth experience from signup to live transactions, while coordinating across internal teams to resolve issues quickly and effectively. **Key...

  • Merchant Operation Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LETA Sdn Bhd Full time 96,000 - 180,000 per year

    We are looking for a Merchant Operations Manager to oversee merchant onboarding, relationship management, and day-to-day operational support. This is a client-facing role that ensures merchants have a smooth experience from signup to live transactions, while coordinating across internal teams to resolve issues quickly and effectively.Key...

  • Merchant Risk Manager, Fraud Management, Group Transaction Banking

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time $70,000 - $150,000 per year

    To oversee merchant risk management activities, including fraud risk assessment, transaction monitoring, onboarding due diligence, and governance. The role ensures compliance with regulatory standards, enhances fraud detection and prevention measures, and safeguards the organization's merchant acquiring portfolio from financial, reputational, and regulatory...

  • Manager, Merchant Channel Management

    2 weeks ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, Merchant Channel Management **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Develop and implement tactical incentive campaigns to internal sales channel - Perform evaluation, financial analysis, and recommendation on merchant business, projects and campaigns. - Work closely...

  • Manager, Merchant and Compliance Operations

    2 weeks ago

    Kuala Lumpur, Malaysia Presto Technology Sdn Bhd Full time

    We are looking for a Merchant & Compliance Operations Manager to oversee merchant onboarding, relationship management, and compliance operations. This role bridges merchants, internal finance/ops, and regulatory requirements to ensure smooth, compliant, and efficient operations. **Key Responsibilities**: **Merchant Management** - Manage the end-to-end...

  • Merchant Onboarding Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia STOREHUB SDN BHD Full time 120,000 - 240,000 per year

    Are you driven, results-oriented and a team player?With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such...

  • Merchant Onboarding Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time 80,000 - 120,000 per year

    Are you driven, results-oriented and a team player?With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...