Data Analyst

2 weeks ago

Kuala Lumpur, Malaysia Webhelp Full time

**Short Role Summary**:

- The role requires an individual who has built end-to-end BI solutions and is highly motivated to take the responsibility for BI solutions from conception through to successful delivery.
- The BI expert will engage with multiple stakeholders within the organization to collect, organize, analyze and disseminate significant amounts of information with unparalleled attention to detail and accuracy.
- A natural self-starter, you have a passion for using data to drive business decisions, are comfortable with data mining and visualization techniques, and are at home partnering with end users to deliver solutions.

**Job Respobsibilties**:

- ** Responsible for designing, developing, and deploying Business Analytics Dashboards using Microsoft BI technologies including Power BI, Excel etc**.
- Analyze external data sources like Salesforce, databases, telephony systems and other related data sources to integrate with existing datasets and relate a comprehensive BI story.
- Building compelling, interactive and actionable reporting on top of structured data models that helps in deriving meaningful business insights from large, complex datasets.
- Supporting the full BI lifecycle from requirements analysis through design & development, and through release and support/maintenance phases.
- Gather requirements and design reports/custom sales analysis tools for operations and sales teams.
- Works closely with internal and external stakeholders to develop and analyze reporting needs.
- Timely and accurate production and analysis of Client's and Operations reporting.
- Produce & Deliver timely ad hoc and standard operational reports on a daily, weekly & monthly basis (billing, SLA, KPI & other Ad Hoc reports)
- Ensures completeness and accuracy of all reporting and analyses by working with teammates when necessary.
- Create and maintain efficient and secure systems for recording data and producing relevant documentation
- Continuous improvement of reporting to enhance quality & efficiency.

**Job Requirements**:

- Degree in Business, Information Technology or Accounting
- Experience with Data Analysis and visualization of Power BI Dashboards
- Proven working experience as a Data Analyst or Business Data Analyst.
- Mandatory: Power BI Capabilities, Advanced Excel
- Additional Preferred: Salesforce, Freshdesk, other CRMs

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