Customer Care Agent

10 hours ago

Petaling Jaya, Malaysia TIMES24 MALAYSIA SDN. BHD. Full time

Handling inbound calls on customer inquiries, requests, and complaints about car park services.
- Assist customers in resolving issues related to parking access, payments, and ticketing.
- Do troubleshooting and assist customers with any issue at the car park via phone call.
- Collaborate and communicate with car park staff to ensure operations run smoothly.
- Work in a team to achieve the KPI elements and SLA.
- Collect and record customer feedback and complaints for follow-up.
- Utilize call center software and tools to assist customers efficiently.
- Maintain accurate records of customer interactions and transactions.

**Job Specifications**:

- At least a high school diploma or equivalent is required.
- Customer service or call center experience is a plus.
- Minimum 6 months to 1-year experience in a customer service-related field.
- Language Required: Bahasa Malaysia, English.
- Able to work for 6 days a week on a rotational shift basis.
- Strong communication skills and a customer-focused attitude are important.
- Effective communication, active listening, problem-solving abilities, and teamwork.
- This role is expected who can start work immediately.

**WORKING HOUR**:

- 24/7 rotating shift
- 6 days per week

**SALARY OFFER**:

- Basic: RM2,500 - RM2,800
- Shift Allowances

**BENEFIT**:
- Annual Leave
- Panel Clinic
- Insurance Coverage
- EPF, SOCSO & EIS

**WORKING LOCATION**:
L-G-05, Block L,
2, Jalan PJU 1a/41b, Pusat Dagangan NZX,
47301 Petaling Jaya, Selangor

Pay: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Health insurance

Application Question(s):

- Able to work for 6 days a week and public holiday in shift?

**Education**:

- Diploma/Advanced Diploma (preferred)

Work Location: In person

  • Contact Centre Agent

    9 hours ago

    Petaling Jaya, Selangor, Malaysia R Logic Customer Care Services Sdn Bhd Full time 30,000 - 60,000 per year

    Answers inbound calls/chats and makes outbound calls, as necessaryEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceProvide information on the company's products or services and generate interest in the offerUpsell products and servicesResearch needed...

  • Customer Care Specialist

    4 days ago

    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

  • Business Executive, Critical Care

    8 hours ago

    Petaling Jaya, Selangor, Malaysia Fresenius Medical Care Full time $120,000 - $240,000 per year

    Our CompanyAt Fresenius Medical Care, we are global leaders in renal care and lifesaving innovation. Our mission is clear: to create a future worth living for patients worldwide, every day. With our pioneering products and therapies, we support people living with kidney disease — improving outcomes and enhancing quality of life for millions.As part of our...

  • Customer Service Agent

    6 days ago

    Petaling Jaya, Malaysia Market Insights Full time

    Monetise your evening. Be our PT call centre / customer service agent. Job : Gather feedback from customers on their recent purchase. This is NOT SALES post - so no selling is required. You will only be required to gather feedback from our customers & ask them about their recent purchase. Minimum - 15 Hours per week Time : Flexible depending on your...

  • Customer Service Agent

    8 hours ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Brandt Global Search Sdn Bhd Full time 3,000 - 6,000 per year

    About the role Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.What you'll be doingRespond to customer inquiries and requests via phone, email, and chat...

  • Junior Customer Care Agent

    4 days ago

    Petaling Jaya, Malaysia Amway Inc. Full time

    Provide accurate and comprehensive information about products, services, and company policies. - Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner. - Maintain accurate records of customer interactions, transactions, comments, and complaints. -...

  • Customer Care Centre Agent

    1 week ago

    Petaling Jaya, Malaysia Ikano-Retail Full time

    Company Description **About Ikano Retail** Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our...

  • Business Executive, Critical Care

    4 days ago

    Petaling Jaya, Malaysia Fresenius Medical Care Full time

    Responsibilities: - Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional &...

  • Telesales Agent

    10 hours ago

    Petaling Jaya, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    **ROLE :TELESALES AGENT** - **Position**:Telesales Agent - ( Normal Speaker )**: - **Working Location**: Petaling Jaya, 46100 Selangor, Malaysia - **Working Hours**: Shift A : 9am-6pm Shift B : 12pm - 9pm ( Rotation Shift ) - **Working Days**: 5.5 days a week (Monday - Sunday), Off Day: Based on schedule given - **Job type**: 1 year contract - **Salary :...

  • Customer Care Representative

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia verinon Full time 36,000 - 72,000 per year

    Position: Customer Care Representative (Nurse)Job Type: Full-timeShift Type: Rotational basis (10 hours per shift)Standard Job ResponsibilitiesManage customer requests via phone, email, and various digital platforms, including general inquiries, policy benefits, claims, travel inconveniences, and other related queries.Plan, coordinate, and deliver services...