Customer Service

1 week ago

Kuala Lumpur, Malaysia Career Search Full time

**Location: KL Sentral**:

- **Working hour: 8am-11pm (Rotational Shift)**:

- **Language: Simplified Mandarin in Speak, Write & Read**:

- **Education: Degree holder**:

- **Experience: Min 6 months experience in Customer Service or KYC**

KYC stands for Know Your Customer, a process used by financial institutions and businesses to verify the identity of their customers and understand the nature of their financial activities. It's a key part of anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, designed to prevent illicit activities and ensure compliance.

**Here's a more detailed explanation**:
**What KYC is**:

- Identity Verification: KYC involves verifying the identity of individuals or entities seeking to engage in business with a financial institution or regulated business.
- Understanding Customer Activities: It also requires understanding the nature and purpose of the customer's financial transactions and business relationships to assess potential risks.
- Risk Assessment: KYC helps assess the risk of money laundering or terrorist financing associated with a particular customer.
- Compliance: It's a legal requirement for many regulated businesses to comply with AML/CTF regulations, which often include KYC procedures.

**Why KYC is important**:

- Preventing Financial Crimes: KYC helps prevent money laundering, terrorist financing, and other financial crimes by ensuring that businesses understand their customers and can identify suspicious activity.
- Protecting Financial Institutions: It protects financial institutions from legal penalties, reputational damage, and financial losses that can result from failing to comply with AML/CTF regulations.
- Safeguarding Customers: KYC can help protect individual customers from being victims of financial crime or fraud.
- Building Trust: By demonstrating a commitment to KYC, businesses can build trust with their customers and stakeholders.

Pay: RM4,200.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)
- KYC: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: In person

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