Marketing Internship

9 hours ago


Puchong, Malaysia Synergy XYZ (M) Sdn. Bhd. Full time

**Responsibilities**

**1. Explore CRM Services & Solutions**
- Research and expand the scope of CRM services and solutions, including:

- Community management services
- Loyalty services and solutions
- Customer Database Platform (CDP)
- Gain exposure to the CRM ecosystem, including services, solutions, and analytics across various media channels.
- Recommend the most effective and impactful CRM services and solutions.

**2. Explore AI Tools / Software**
- Research AI tools and software, recommending suitable options to enhance CRM services and solutions.
- Stay updated on the latest AI tools and software relevant to CRM in the market.
- Learn to evaluate AI tools/software in terms of functionality, user interface (UI), and user experience (UX).
- Recommend the most effective AI-driven CRM solutions.

**3. CRM Project Management**
- Assist in CRM project management activities.
- Support in preparing pre-audit reports and conducting proposal research.
- Contribute to project proposal preparation and pitching.
- Develop expertise in CRM project management, including contest management, loyalty programs, and membership programs.
- Support community management initiatives such as engagement, activation, lead generation, and brand management.
- Prepare social media analytics reports covering competitor analysis, product listening, and brand monitoring.
- Provide customer service support, including responding to messages, handling inbound and outbound calls, and assisting with chatbot training and maintenance.

**Qualifications & Education Requirements**
- Currently pursuing or holding a Diploma/Bachelor’s Degree in Advertising, Media, Mass Communication, Marketing, Business or related fields.

**Preferred Skills & Requirements**
- Able to work independently with mínimal supervision and handle multiple tasks effectively.
- Proficient in Malay and English; Mandarin is an advantage.
- Strong written and verbal communication skills.

**Job Type**: Internship

Pay: RM500.00 - RM1,000.00 per month

Work Location: In person


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