Sales Manager

2 days ago

Petaling Jaya, Malaysia Hotel Armada (PJ) Sdn.Bhd Full time

KEY TASK
- Develops and implements sales strategies to increase catering events, maximize revenues, and promote a positive facility image.
- Uses the S&C IDB system to create new profiles, block venues, and create Banquet Event Orders.
- Prepares daily sales reports, revenue & forecast via S&C in IDB System.
- Monitors room revenue, status, availability, room occupancy, and average room rate via PMS IDB system.
- Implements strategies including direct and/or telephone sales, direct marketing communications, advertising, special event promotions, and community & municipal relations.
- Conducts periodic market research to revise current collateral and for fiscal and operational analysis.

Banquet Operations and Service Functions
- Manages all initial Banquet operations and banquet service functions in the hotel.
- Supervises Banquet service personnel to ensure member and guest satisfaction through proper food and beverage service and presentation.
- Builds relationships with hotels, convention contacts, special event groups, wedding organizations, civic organizations, etc. to promote special events.
- Develops and organizes all group events, special events, and manages communication between departments.
- Ensures all employees, especially customer contact personnel, fully understand all pertinent details to maximize customer satisfaction.

Personal Functions and Recommendations
- Works with the Chef and others to schedule/coordinate personnel requirements for private functions.
- Develops detailed plans for each catered event in conjunction with the hotel’s function committee.
- Holds pre-function meetings with servers to ensure smooth, efficient service.
- Assists in the preparation of the marketing plan and annual budget to increase the profitability of the banquet operation.
- Conducts after-event evaluations to improve the quality and efficiency of banquet functions.
- Resolves guest complaints to ensure guest satisfaction.

Adhoc Functions:

- Conducts daily sales calls and arranges for site inspection trips to the hotel.
- Participates in sales calls with members of the sales team to acquire new business or close on business deals.
- Follows up on all business leads within 24 hours to the client.

REQUIREMENT
- Graduates with at least a Professional Certificates in Sales, Diploma or Bachelor's Degree in Hospitality studies, Sales & Marketing, Event Management, or Business Administration.
- Preferred at least 2 years of experience in the same roles within the event company/hotel industry
- At least 6-8 years of working experience in related events companies/ weddings/ tours/ hotels
- Good analytical thinking and problem-solving abilities
- Strong negotiation and communication skills
- Proficiency in Microsoft Office, and internal ordering systems.
- Familiar with hospitality POS/PMS systems; preferred IDB
- Fluent in English and Bahasa, speaking and writing (Mandarin speaking is a plus point)

**Job Type**: Permanent

Application Question(s):

- What is your expected monthly basic salary?
- How much notice are you required to give your current employer?

**Experience**:

- hotel rooms & events sales: 6 years (preferred)

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