Banking Customer Service

8 hours ago

Kuala Lumpur, Malaysia TimesConsult Full time

IMMEDIATELY INTAKE IN FEB INTAKES

**Responsibilities**:

- Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Respond to customers on timely manner while following standard operating procedures.
- To comply with Bank’s policies and available procedures/guidelines to ensure safety and security of the Bank and customers’ assets are maintained.
- Strive to achieve key performance indicators.

**Requirements**:

- Ability to work under pressure and independently.
- Willing to work on 24/7 rotational shifts and weekend
- Strong command of spoken and written English. Mandarin would be an added advantage to support dual language (language allowance provided).

**Job Types**: Temporary, Full-time

**Salary**: RM3,800.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- Mandarin (required)

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