Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Rf Sdn Bhd Full time

**URGENT HIRING**

**POSITION : CUSTOMER SERVICE EXECUTIVE (Care Advisor)
- MANDARIN SPEAKER**

**LOCATION : WISMA UOA, KL**

**SALARY : RM 3000 - RM 5000**

**5 days works, 2 days off**

**Morning shift : 9am - 6pm**

**Afternoon shift : 2pm - 11pm**

Job Requirements
- Minimum 1 year of experience in Customer Service
- Can work on shift ( Morning / Afternoon )
- **Can speak and write in English & Mandarin**
- Responding to queries regarding cover, claims, hospitalisation, complaints
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
- Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

COVID-19 considerations:
yes

Application Question(s):

- Can you speak in Mandarin ?
- What is your current salary ?
- What is your expected salary ?
- What is your notice period ?

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