Retail Assistant

1 week ago

Kuala Lumpur, Malaysia Famsy Sdn Bhd Full time

As a Retail Store Assistant, you will play a key role in supporting the day-to-day operations of our retail store. You will assist customers, maintain merchandise displays, process transactions, and ensure a positive shopping experience for all patrons. This position requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

**Key Responsibilities**:

- **Customer Service**:
1. Greet customers as they enter the store and provide assistance as needed.
2. Answer inquiries about products, prices, availability, and store policies.
3. Assist customers in locating merchandise and making product recommendations based on their needs.
4. Handle customer complaints and resolve issues in a professional and timely manner.
- **Sales Support**:
1. Process transactions accurately using point-of-sale (POS) systems.
2. Maintain knowledge of current sales promotions, discounts, and special offers.
3. Upsell and cross-sell products to maximize sales opportunities.
4. Monitor inventory levels and communicate stock replenishment needs to management.
5. Handling the printing machines and print out the products design.
- **Merchandising**:
1. Ensure that merchandise displays are visually appealing and well-organized.
2. Replenish stock on the sales floor and arrange merchandise according to established guidelines.
3. Assist with setting up promotional displays and signage.
4. Conduct regular inventory checks to identify discrepancies and ensure accuracy.
- **Store Maintenance**:
1. Keep the store clean, organized, and presentable at all times.
2. Perform routine cleaning tasks such as sweeping, mopping, and dusting.
3. Monitor and report any maintenance issues or safety hazards to management.
4. Assist with receiving shipments and processing merchandise deliveries.
- **Team Collaboration**:
1. Work collaboratively with other store staff to achieve sales targets and performance goals.
2. Communicate effectively with colleagues and supervisors to coordinate tasks and share information.
3. Support fellow team members during busy periods and offer assistance as needed.

**Qualifications**:

- High school diploma or equivalent.
- Previous retail experience preferred but not required.
- Excellent customer service and interpersonal skills.
- Strong communication and problem-solving abilities.
- Ability to work independently and as part of a team.
- Basic math skills for handling transactions and calculating discounts.
- Flexibility to work evenings, weekends, and holidays as needed.

**Benefits**:

- Competitive hourly wage.
- Employee discounts on merchandise.
- Opportunities for advancement and career growth.
- Training and development programs.
- Positive and inclusive work environment.

**Application Process**:
To apply, please submit your resume here or through +6011-61624513 (Ain). We look forward to hearing from you

**Summary of role requirements**:
No experience required for this role.

Expected start date for role: 15th October 2025 onwards

Expected salary: RM10 per hour

**Job Type**: Part-time

Pay: RM10.00 per hour

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Mandarin (preferred)
- Bahasa (required)

**Location**:

- Puchong (required)

Work Location: In person

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