Customer Success Specialist

1 week ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service knowledge of airline policies
- *CNX MY - CS Airlines -Native Korean*

*Position Summary:*

*Primary Job Functions:*

2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

3. Build sustainable relationships and engage customers by taking the extra mile

4. Keep the customer’s privacy and protect customer information

5. Meet personal/team qualitative and quantitative targets

6. Handle simple to difficult inquiries in a given span of time

DOJ: 1st March (Headcount 4)

**Salary**: RM 10,000 (Negotiable) + KPI - Up to RM 300

Education - Bachelor or Diploma (Diploma must have at least 3 years work experience)

Requirement - Must have CS background experience (Airline experience is a added benefit)

*Working Hour: Dayshifts between 8 am - 8 pm, Mon - Sun (5 days)*



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