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Operational Specialist

2 weeks ago

Kuala Lumpur, Malaysia Avensys consulting Full time

**JOB DESCRIPTION**

**State the objective and purpose of the role.**

Perform daily operations role and responsible for the day-to-day smooth execution and continuous operations. Ensure standards and procedures are strictly adhered to.

**key responsibilities and performance indicators of this role.**
- Key Results Areas: _
- Experience in job flow schedule scenarios in BMC Control-M
- Able to create job flows using control-M Workspace
- Worked with Control-M scheduler
- Working on request based on the service request (SR) or change request (CR) from Singtel customer/stakeholder or SA.
- Control-m batch job execution and monitoring.
- Batch output & event handling
- Prompt incident identification, escalation & reporting
- Backup operations
- Generate daily/weekly/monthly/yearly/ad-hoc reports when required
- Adhere to all operational & physical security procedures
- Provide operational support during DR Exercises
- Maintain records required to work towards acceptable audit rating
- Any other operational related duties as assigned
- Perform callouts and escalation as per the work instructions and/or when the situation requires it by communicating the appropriate information effectively to the relevant support and/or customer.

**Key Performance Indicators**:

- Completion of all assigned tasks within schedule and resources with accuracy.
- Conformity of documentation in accordance to QMS and Work Instructions requirements.

**Education and Qualifications**
- GCE ‘O’ Level
- Diploma in IT (recognized IT training schools)

**Good to have**

ITIL Foundation Level Certification

**Work Experience**

3-year DC Operations

**Technical / Professional Skills**
- Microsoft Office Applications
- Control M scheduling software
- UNIX
- Scripting
- Wintel / MCITP

**Non-Technical / Soft Skills**
- Work as a team or individually
- Work on business hours
- Able to support during odd hours when is required.
- Ability to multi-task and work under pressure
- Positive attitude
- Good Communication Skills (both verbal & written)
- Analytical with good problem-solving skills
- Well organized
- Self
- motivated
- Proactive and able to act on own initiative
- Strong analytical and organization skills
- Demonstrated problem solving skills.

**Other Task-Specific Knowledge**
- Data Centre & Server Operations Support
- Backup requirements & procedures
- Batch Job Processing
- Report Generation
- DR Support
- Data Centre & IT Infrastructure
- ITIL Familiarization
- Production job scheduling, tools and utilities
- Data Centre Operations Best Practice
- Extensive experience supporting Control-M Workload Automation Enterprise Suite
- Experience with incident management tools such as IT Assist
- ISO20000
- ISO27001

**Job Type**: Permanent

Schedule:

- Day shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Control-M scheduler: 2 years (required)

License/Certification:

- ITIL Foundation Level Certification (preferred)

**Speak with the employer**
+91 917426041510