Lifestyles Concierge

2 weeks ago

Kuala Lumpur, Malaysia Aspire Lifestyles Full time

**Overall Purpose of the Job**:
The incumbent is responsible for managing and fulfilling customer requests for standard as well as very high profile
(Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses
in a prompt, professional, and concise manner. This individual serves to uphold the highest levels of customer service
and quality

**Overview**:
Our mission is to deliver exceptional service with each customer interaction and our Concierges are a critical part of this
service delivery philosophy. Our Concierges share a commitment to meet this objective by providing consistently superb
service, quality, information, and communication whether working our customers, managers, clients, partners, or other
team members.
- ** Specific Responsibilities**:

- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
- Strives to leave the customer with a positive customer experience after every contact
- Provides accurate and timely information regarding requests.
- Provides services as per contractual scope of services and is able to say no positively.
- Establishes relationships with customers, learning their likes and dislikes.
- Initiates outbound calls in compliance with program needs and requirements.
- Applies high quality customer service guidelines when fulfilling customer requests.
- Leverages current partners and utilizes Internet and other resources to fulfill requests.
- Communicates responses in a clear, professional, and concise manner.
- Represents clients brands in a professional, courteous manner.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
- Applies client and Group policies as applicable whenever interacting with customers.
- Is able to multi-task and prioritize in a fast-paced environment.
- Seeks to provide the best possible customer experience

**Desirable **Work Experience**
- Experience in omni channel (added advantage)
- Experience in the banking/hotel/travel/insurance industry
- Experience in High Net Worth/ Mass Affluent customer segment (added advantage)
- Experience supporting international market

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