Service Desk Analyst

Dear All, Greetings from Atos! We are hiring for the Service Desk Analyst role. **Job Title - Service Desk Analyst** **Job Type - Permanent** **Job Location - Cyberjaya, Selangor** **Core responsibilities**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. - Follow procedures to...

**Responsibilities**: - Position title: Helpdesk Analyst (Ticketing System) - Contract: 6 Months Contracts (Cut offs End of June and December) - Venue: Cyberjaya, Selangor - ITIL Framework Cert is an advantage- The incumbent is the first point of contact and main resource in the company in providing end user support. He/she will have to work tactfully with...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

**Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**Main Job Tasks and Responsibilities**: - Provide immediate incident resolution or workaround to user. - Escalate incidents that are not solvable in-Service Desk to the correct resolver group. - Take ownership of incidents from start through successful resolution. - Ensure service request are escalated to the correct resolver group. - Manage user...

Main Job Tasks and Responsibilities:Responsible for receiving and logging all inbound calls and emails via the respective ticketing system.Provide immediate incident resolution or workaround to user.Escalate incidents that are not solvable in-Service Desk to the correct resolver group.Take ownership of incidents from start through successful...

Unified Service Desk Associate Description:Field incoming tickets / Phone calls / Chatfrom end-users to resolve application issues.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where issues are reported.Perform user...

**We Are Hiring: Service Desk Agent / IT Operation Associate - Mandarin Speaker** Join our growing IT operations team supporting global platforms from our Cyberjaya office. **Position**: Service Desk Agent / IT Operation Associate **Location**: North Wing, Cyberjaya **Working Hours**: Rotational shifts - 8:00 AM - 5:00 PM - 4:00 PM - 1:00 AM (middle...