Sales & Customer Service Executive

11 hours ago

Ampang, Malaysia Khalifah Didik Sdn Bhd Full time

**Company Overview**:
We are a thriving company managing 17 kindergarten branches. Our mission is to provide high-quality Early Childhood focusing on Islamic Values. During the annual registration period, we focus on extensive marketing and lead generation, while outside this period, we prioritize building trust and engagement with current parents through social media and excellent customer service.

**Position Overview**:
**Key Responsibilities**:
**During Annual School Registration Period**:
**1. Lead Management**:

- Monitor and respond to inquiries from potential parents via a centralized number.
- Channel inquiries to the respective kindergarten Principals for follow-up.
- Track and manage all leads to ensure no inquiry is missed.

**2. Sales Support**:

- Assist kindergarten Principals in securing registrations
- Provide administrative support to Principals during the registration process.

**3. Reporting**:

- Generate weekly reports on lead generation, conversion rates, and registration progress.
- Analyze data to identify trends and areas for improvement in the sales process.

**Outside School Registration Period**:
**1. Customer Service**:

- Handle all customer service requests from current parents, including inquiries, feedback, and grievances.
- Resolve issues promptly and professionally, ensuring high levels of customer satisfaction.

**2. Social Media Engagement**:

- Collaborate with the outsourced content manager to ensure consistent and engaging social media posts (FB, TikTok, Instagram).
- Monitor and respond to comments, messages, and inquiries on social media platforms to maintain positive engagement with current parents.

**Competencies Required**:
**1. Sales Competency**:

- Proven experience in sales, lead generation, and conversion.
- Ability to understand customer needs and provide tailored solutions.
- Strong negotiation and persuasion skills to secure registrations.

**2. Customer Service Competency**:

- Excellent interpersonal and communication skills (written and verbal).
- Ability to handle dissatisfied or angry customers with empathy and professionalism.
- Strong problem-solving skills to resolve customer issues effectively.

**Qualifications**:

- Minimum of 2-3 years of experience in sales, customer service, or a related field.
- Diploma or Degree in Business, Marketing, Communications, or a related discipline is preferred.
- Familiarity with early childhood education is a plus.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
- Fluency in English and Bahasa Melayu (both written and spoken).

**Personal Attributes**:

- Positive attitude and a passion for working in the education sector.
- High level of integrity and professionalism.
- Self-motivated and results-driven.
- Patient, empathetic, and customer-oriented.

**Why Join Us?**
- Opportunity to work in a meaningful industry that impacts children’s education.
- Collaborative and supportive work environment.
- Professional development opportunities.

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Meal provided
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 2 years (preferred)
- Sales: 2 years (required)

**Language**:

- English (required)
- Bahasa (required)

Expected Start Date: 02/15/2025

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