IT Helpdesk Support 5 Days Tebrau

1 week ago


Johor Bahru, Malaysia Nala Employment Full time

IT Helpdesk Support - (1 Pax )

Basic salary: Up to RM3.5K

Working hours: 5 days week ( Mon to Thurs 9am to 6.30pm and Fri 9am to 6pm )

Working location: JB IKEA TEBRAU

Company Background : IT software
- First level support for all IT related concerns
- Assisting with the detection and recording of possible Problems
- Maintaining accurate hardware and software inventory and configuration information
- Assisting with the detection and recording of possible
- Keeping affected business partners informed about progress
- Assisting with the fulfillment of Service Requests
- Monitoring the status and progress towards resolution of assigned Incidents
- Performing Incident investigation diagnosis and resolution
- Ensuring timely resolution of user issues by assigning an appropriate priority and resolution goal.
- Contacting software and hardware vendors (via voice or online systems) to research issues to determine and resolve issues
- Incident logging and managing/prioritizing workload
- ID Administration for password reset account unlock
- Perform daily checks to verify system availability Test and deploy new software, procedures, installation, conversion and upgrade activities
- Performs other duties as assigned

**Salary**: Up to RM3,500.00 per month

Schedule:

- Day shift


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