Airline Customer Service Representative

5 days ago


Cyberjaya, Malaysia REGENERATION RESOURCES Full time

As an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Mandarin-speaking passengers have a smooth and enjoyable travel experience from start to finish.

**Key Responsibilities**
- Provide **outstanding customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related questions.
- Assist passengers with check-in, ticketing, and baggage handling.
- Handle customer complaints and concerns in a professional and empathetic manner.
- Communicate effectively with passengers, colleagues, and superiors in both Mandarin and English.
- Stay updated on company policies, procedures, and the latest flight information to provide accurate information to passengers.

**Qualifications**
- proficiency in Cantonese language.
- Excellent communication skills in English.
- Previous experience in a customer service role, preferably in the airline industry.
- Ability to handle stressful situations with grace and professionalism.
- Strong problem-solving skills and the ability to think on your feet.
- A passion for delivering outstanding customer service and a love for travel.

Pay: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- English (required)
- Cantonese (required)



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