Training & Quality Analyst (Mandarin)

17 hours ago


George Town, Malaysia Teleperformance Full time

**Responsibilities**:

- Responsible to facilitate new hire training, performing training needs analysis, coaching, conducting performance evaluation of trainees
- Collaborates with quality team to gather feedback and plan refresher trainings to help improve quality of service, tracks and manages CSAT due to training, presents training scores, highlights challenges due to attrition, and works closely with hiring to improve quality of hires
- Required to send weekly training updates to client stakeholders, monitor agent transactions to stay updated with product/ process changes and make necessary updates to training material
- Work closely with client and internal teams to develop new or update existing training content periodically
- Have excellent understanding of same/similar workflow



  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Quality assurance Quality Assurance/QA customer service analyst Proficient in the Mandarin language mandarin + english speaker - Quality Assurance Supervisor *Language:* Mandarin and...

  • Quality Analyst

    3 days ago


    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor's degree or equivalent diploma in any discipline. Candidate...


  • George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:Telecom / ISP **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Quality Assurance/QA Quality Analyst mandarin + english speaker - Quality Assurance Supervisor a. Language: Mandarin and...


  • George Town, Malaysia Aperio Intelligence Malaysia Sdn bhd Full time

    **Role: Analyst (Mandarin speaking)** **Location: Penang, Malaysia** **About Aperio Intelligence Malaysia Sdn Bhd** Aperio Intelligence is an independent corporate intelligence and financial crime advisory firm based in London with offices in Paris, Romania, Penang and Kuala Lumpur. Founded in 2014, we are a fast-growing and dynamic team providing...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Quality assurance Supervising Time Management mandarin + english speaker - Quality Assurance Supervisor a. Language: Mandarin and English b....

  • Quality Analyst

    3 days ago


    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor's degree or equivalent diploma in any discipline. Candidate...

  • Quality Analyst

    3 days ago


    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor's degree or equivalent diploma in any discipline. Candidate...

  • Programs Analyst

    1 week ago


    George Town, Malaysia Assent Full time

    Company Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...

  • Quality Team Lead

    18 hours ago


    George Town, Penang, Malaysia Teleperformance Full time 40,000 - 80,000 per year

    OverviewWe are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts.QualificationsBachelor's degree or diploma in any field. Fluent in English (spoken and...