Business Intelligence Analyst

1 week ago

George Town, Malaysia Go-Get Data Consultancy Full time

Our Client is looking for an experienced Business Intelligence Analyst.
- Work with external stakeholders to understand and investigate feedback into the

service/function/product provided.
- Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes.
- Identify the processes and information technology required to introduce your recommendations.
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.
- Support the staff and teams in making the recommended changes, including helping to resolve any issues.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

**Requirements**:

- Bachelor’s Degree or equivalent diploma.
- Working experience with Power BI.
- Excellent analytical skills and an informed, evidence-based approach.
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
- Working experience in KPI monitoring.
- Working experience in contact center sector is desirable.
- Ability to work under pressure on multiple projects within your project timeframes.
- Passion for creating solutions with a positive attitude to change.
- Strong interest in business and business development.
- Good understanding of information technology.

Pay: RM3,386.81 - RM5,500.00 per month

**Experience**:

- Power BI: 2 years (required)
- contact center sector: 1 year (required)
- data modelling: 2 years (required)
- Business Analyst: 2 years (required)

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