Associate, Contact Centre

23 hours ago

Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Associate, Contact Centre

**Responsibilities**:

- Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls.
- To meet the individual targets for Call Centre and ensure that the service level are met.
- Provide policy information, answer questions & solving problems for policyholders/ agents in effective and efficient way.
- Equipped and knowledgeable in all areas such as Product Knowledge, Procedures, Guidelines, Services and handling customers.
- To deliver quality service to policyholders/ agents and meet the minimum rating of the soft skill evaluation via call monitoring and recording.
- Interprets the needs/ requests of the caller & provides accurate information and explanations about current & past products.
- To liaise effectively with other members of Call Centre and other departments to resolve enquiries/ requests, where applicable.
- Adherence to schedule (ATS) on and occupancy in the Call Centre
- Competent and able to provide reference to new Call Centre Officer through call buddying.
- Conserves policies through client retention efforts.
- To participate in training o as to ensure continuous enhancement of skills and knowledge to deliver quality service.
- To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/ or other requirements.
- Any ad-hoc duties as and when given by management.

**Requirement**:

- Experience of at least 2-3 years in Life Insurance company. Preferably with Customer Service or Call Centre experience
- Tertiary qualification preferably in Communication, Management, Business Administration or Insurance
- Good communication skills - written & verbal
- Customer Service skills
- Conflict Resolution skills
- Solving problems & Decision making skills
- Relevant computer skills
- General Life Underwriting knowledge
- General Insurance Act knowledge

Job ID 200001EF

  • Associate, Contact Centre Shared Service

    21 hours ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd Full time 30,000 - 40,000 per year

    Associate, Contact Centre Shared ServicesHandle customers/ agents enquiries and request via phone calls/ live chat and email regarding policy matters in a professional, clear, accurate and timely mannerAssess and manage appeals, feedbacks and minor complaints from customer/ agentsUpdate complete and accurate information on customer interaction in the...

  • Contact Centre Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Assurance (Malaysia) Berhad Full time 54,000 - 180,000 per year

    About The JobHandle customers / agents enquiries regarding policy matters in a clear, accurate and timely manner for all channels.To deliver quality service to customers / agents and meet the minimum rating of the soft skill evaluation for all channels.To meet the individual targets for Contact Centre and ensure that the service level are met.To liaise...

  • Manager, Contact Centre

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Generali Malaysia Full time 120,000 - 240,000 per year

    Job SummaryThis role is responsible for overseeing the daily operations of our contact centre and customer service, ensuring that our team consistently meets or exceeds customer service and performance targets. You will play a pivotal role in maintaining and enhancing our reputation for outstanding customer support and improving our Net Promoter Score...

  • Customer Contact Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time 2,500 - 3,500 per year

    WE'RE HIRING: Customer Contact Associate (Call Centre) for a leading international insurance providerLocation: Jalan Ampang, Kuala Lumpur (near LRT Masjid Jamek)Salary: RM2,500 – RM3,500 + Shift AllowanceType: 1-year contractHandle inbound customer calls and provide accurate solutions based on SOP.Work closely with the call centre team, departments, and...

  • Accounts & Admin Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Contact Centre Association of Malaysia (Official) Full time 30,000 - 50,000 per year

    About CCAMTheContact Centre Association of Malaysia (CCAM)is the national association supporting the growth, professionalism, and innovation of the Contact Centre and Customer Experience (CX) industry in Malaysia. We serve as a platform for collaboration, knowledge-sharing, and industry development.Job SummaryWe are seeking a responsible, detail-oriented,...

  • Contact Centre Assistant

    5 days ago

    Kuala Lumpur, Malaysia THOMSON HOSPITAL KOTA DAMANSARA Full time

    Report to workstation according to schedule (15 minutes early) with high standards of personal appearance and hygiene with clean and pressed clothing and name tag. - Maintain a high standard of hygiene and sanitation throughout all service areas. - On a rotation basis - Conduct morning team briefing and a set target to achieve for the day. - Obtains client...

  • Customer Contact Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time 40,000 - 60,000 per year

    ​Our client is a leading insurance provider for individual & business in Malaysia and internationally with a very professional workplace environment, and is looking for Customer Contact Associate for their organization.Fresh Graduate in Degree/Diplomaare welcome to apply.1 year contract, with opportunity to convert to permanent (for outstanding...

  • Specialist, Global Contact Centre

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time 30,000 - 60,000 per year

    Join Our Family Today.Together, We'll Make Travel Better.The specialist, Global Contact Centre is responsible to attending customer inquiries via Voice and non-voice Channels. Providing customer services including manage complaints, provide general information and troubleshoot significant customer service problems/feedback in a professional and timely manner...

  • Contact Centre Representative

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time 36,000 - 72,000 per year

    Your Next Step Banking Customer ServiceWe're looking for someone enthusiastic about customer care and eager to join the financial sector in an established bank in Kuala LumpurYou'll be working in one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.Your new roleBe the first point of...

  • Client Support Executive

    1 week ago

    Kuala Lumpur, Malaysia Marsh Full time

    **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...