Trainer for Sg Market

Job ID: 41207
- Location: Petaling Jaya, MY
- Area of interest: Customer Services
- Job type: Regular Employee
- Work style: Office Working
- Opening date: 3 Nov 2025 - **Job Summary** As a Trainer for Price Solutions - SG Market located in Petaling Jaya, Malaysia, you will be integral in empowering our Telesales team through tailored learning solutions that elevate their sales and service expertise. This role involves collaboration with diverse stakeholders to craft and execute comprehensive training programs that align with the bank's strategic objectives and exceed performance targets across various financial productsYour responsibilities will include delivering impactful training sessions to both new recruits and current team members, fostering continuous professional development, and ensuring that learning outcomes translate into measurable improvements in sales effectiveness. With a strong focus on operational excellence, you'll manage daily workflows, devise problem-solving strategies, and analyze performance data to ensure productivity gains meet corporate financial goalsIn addition to driving high sales standards, you will nurture a culture grounded in integrity, compliance, and ethical conduct by embodying and promoting the Group's values and code of conduct. Through coaching and mentoring client centre executives, you will inspire motivation, support career growth, and ensure alignment with customer-centric practices. This position requires a proactive mindset to detect and address potential risks, champion fair client treatment, and maintain a compliant and trustworthy sales environment. -**
Key Responsibilities** ** Strategic Sales Planning and Execution**Design, implement, and continuously monitor comprehensive sales strategies that are aligned with budget parameters and focused on maximizing revenue and market share within the bank's portfolio.
- Collaborate with cross-functional teams and stakeholders to ensure that sales initiatives are coherent, innovative, and responsive to changing market conditions
** Market Intelligence and Competitive Analysis**Continuously scan industry trends, customer behaviors, and competitor activity to provide actionable insights that support the bank's strategic positioning and sales agility.
- Utilize data-driven tools and qualitative feedback to anticipate market shifts and recommend tactics that sustain competitive advantage.
** Process Management and Performance Evaluation**Monitor and assess sales operations to ensure compliance with group policies, procedural accuracy, and the highest standards of service delivery.
- Implement performance metrics and quality assurance mechanisms to evaluate the effectiveness of sales initiatives, and drive continuous improvement through feedback and process refinement.
**Team Leadership and Customer Relations**Lead and support the Telesales team by fostering a collaborative environment that encourages professional development, high engagement, and accountability.
- Address customer feedback and complaints promptly and effectively, ensuring resolution aligns with the bank’s values and enhances customer trust and satisfaction.
- Cultivate an inclusive environment where diversity of thought is valued and leveraged to improve team performance and client outcomes.
**Professional Development and Learning Innovation**Develop customized training content integrating adult learning principles and leveraging digital platforms to increase accessibility and engagement.
- Employ diverse training methodologies including workshops, e-learning modules, and on-the-job coaching to accommodate varied learning styles and enhance knowledge retention
** Stakeholder Engagement and Communication**Maintain strong working relationships with key stakeholders including sales leadership, product teams, and compliance functions to ensure training is relevant, compliant, and aligned with business strategies.
- Effectively communicate training objectives, progress, and outcomes to stakeholders, facilitating transparency and support for learning initiatives
** Risk Management and Compliance Advocacy**Identify risks associated with sales practices and training gaps; propose and implement preventative measures to uphold regulatory standards and protect client interests.
- Champion ethical sales behaviors, embedding the Group’s values within training content and daily practice.
- **Qualifications** Minimum Diploma
- Experience within the financial services industry or a similar fast-paced sales environment is highly desirable.
- Strong interpersonal and communication skills, combined with a passion for developing others, will contribute to success in this role.
- **Skills and Experience** **Content Development**: Expertise in designing engaging and relevant training materials structured to meet specific learning objectives.
- **Training Needs Analysis (TNA)**: Skilled in assessing organizational and individual development gaps to tailor learning solutions