Assistant Supervisor

1 week ago


Kuala Lumpur, Malaysia Hulu Cafe Full time

**Responsibilities**
- Support the Supervisor/Outlet Manager in maintaining the highest standards of cleanliness, safety, and hygiene, ensuring compliance with QAQC protocols and company policies.
- Assist in daily inventory and stock management, including receiving goods, monitoring usage, and maintaining accurate records to reduce waste and avoid discrepancies.
- Provide excellent customer service by addressing inquiries, resolving concerns professionally, and helping to ensure a positive guest experience at all times.
- Oversee day-to-day outlet operations alongside the Supervisor, offering hands-on guidance and support to team members to maintain smooth and efficient service.
- Help prepare and manage staff rosters to ensure adequate manpower coverage for all shifts.
- Work closely with the Supervisor/Outlet Manager to support operational initiatives, service improvements, and workflow enhancements.
- Monitor team adherence to standard operating procedures (SOPs) and company policies, ensuring consistent service quality.
- Assist in preparing daily, weekly, and ad hoc operational reports accurately and on time.
- Take on additional tasks as assigned by the Supervisor, Outlet Manager, or senior management to contribute to overall outlet performance.

**Assistant Supervisor - Requirements**
- **Age**: 25-35 years old (preferred).
- **Ethnicity**: Chinese or Malay (to support internal language requirements).
- **Experience**: Minimum 2 years in the F&B industry; supervisory or team-leading experience is an advantage.
- **Customer Service**: Strong ability to handle customer interactions with professionalism, empathy, and efficiency.
- **Education**: Minimum SPM or equivalent.
- **Languages**: Good command of spoken and written English and Malay.
- **Attributes**: Energetic, proactive, team-oriented, and eager to learn and grow.
- **Vaccination**: Fully vaccinated (minimum 2 doses).
- **Transport**: Own transportation preferred for flexibility and commuting convenience.

Pay: RM2,000.00 - RM3,500.00 per month

Work Location: In person


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