CRM & Retail Operations Executive
2 weeks ago
**MOMOYO Malaysia is hiring Retail Operation Executive **
**Location: Setiawalk Puchong**
**CRM & Membership Operations**
- Develop and implement CRM strategies to increase customer engagement, loyalty, and retention
- Analyze membership data to gain insights and support targeted marketing campaigns
- Manage and monitor the performance of membership programs, benefits, and point systems
- Plan and execute member-exclusive campaigns and personalized engagement initiatives
- Coordinate with teams to optimize member experience across all touchpoints
- Provide regular CRM reports and insights to management, including ROI and KPIs
**Retail Store & Campaign Support**
- Support the planning and execution of in-store promotions and member-centric campaigns
- Coordinate with stores to ensure smooth execution of campaigns and activities
- Supervise and guide stores in delivering consistent brand and customer experience
- Assist in managing store maintenance and merchandising display standards as needed
- Participate in innovation planning, providing insights from CRM and customer behavior data
- Perform any other ad hoc tasks related to CRM or retail operations as assigned
**Job Requirements**:
- Good communication, interpersonal and training skills
- Required language(s): English and Mandarin (Due to nature of business)
**Staff Benefits**:
- 13th Month Bonus
- Performance Bonus
- Extra Paid Leave (During New Year)
- Encashment of Leave (Annual Leave)
- Medical Coverage
- Parking Subsidy
- Dental Coverage
- Birthday Leave
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
**Experience**:
- CRM: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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