Guest Service/ Receptionist

7 days ago

George Town, Malaysia lyf Georgetown Penang Full time

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior lyf Guard or Chief lyf Guard.

**Responsibilities**

**1. Look after the well-being of all guests from arrival until departure by**:
a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

**2. Ensure operational efficiency by**:
a. Monitoring record of room availability using the hotel's property management system (RMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property - especially the social spaces

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

**3. Create an inclusive and collaborative community by**:
a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

**Job Requirement**

You are:

- A multitasker, proactive person and a team player
- A dynamic and self-motivated with strong presentation, verbal and written communication skills
- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities
- One with knowledge of current trends and happenings
- A people person and a do-er: be ready to get all hands-on
- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands
- Tech savvy, able to pick up and use new systems and technology solutions easily
- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point)
- Willing to do 5-day work week shifts, including night shifts and public holidays
- Able to speak Mandarin (to interact with Chinese guest)

**Benefits**
- Insurance and Medical coverage for self
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Birthday leave
- Meal allowance
- A fun and engaging work culture that encourages innovation and teamwork

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Pay: RM2,700.00 - RM3,000.00 per month

**Benefits**:

- Meal allowance
- Opportunities for promotion
- Professional development

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