Claims Analyst

2 weeks ago

Kuala Lumpur, Malaysia AIG TRAVEL ASSIST MALAYSIA SDN BHD Full time

Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary.
- Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.
- Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, responding to incoming inquires according to company policies, following agreed internal and external processes, policies and procedures to ensure quality and service standards are met. This includes all forms of communications to internal and external parties.
- Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information.
- Determining and timely sets appropriate reserves within authority level.
- Identifying subrogation opportunities and fraud potential and make appropriate referral.
- Providing mentorship to less tenured examiner

AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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