Customer Service Specialist

1 week ago

Kota Damansara, Malaysia LTS Search Full time

**JOB DESCRIPTION**

**Job Title : Testing Accommodations Advocate**

**Reports To : Testing Accommodations Supervisor**

**Location : KL, Malaysia**

**SUMMARY**:
We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an excellent opportunity to get their foot in the door of a fast-growing, global organization As a Testing

**Highly desirable shift hours between 8pm and 6am MYT, Monday through Friday, with possibility of**

**mínimal weekend work if needed. This is a Work from Home environment, with extended periods of**

**DUTIES & RESPONSIBILITIES**:

- Strive to surpass management goals in performance scorecard metrics, quality assurance, punctuality, and attendance.
- Respond to calls in accordance with management standards, consistently delivering high-quality call handling and meeting established metric goals.
- Identify and report issues leading to complaints, contributing to continuous improvement of processes and procedures.
- Oversee actions and high-profile cases to minimize company liabilities, including the imposition of financial penalties against consumers and customers.
- Attend required training sessions to continuously enhance knowledge of practices, procedures, policies, and clients.
- Actively participate in team meetings and huddles, sharing best practices and promptly flagging issues to the Supervisor.

**KNOWLEDGE, SKILLS & ABILITIES REQUIRED**:

- Degree or equivalent
- A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients
- An excellent performance record that demonstrates accountability and reliability.
- Excellent verbal, written and interpersonal skills
- Ability to work on a variety of tasks simultaneously
- Able to work with cross-functional teams
- Ability to adjust to changes in workload
- Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel)
- Experience in case management is a plus (Salesforce)

**Job Type**: Contract

**Salary**: RM2,900.00 - RM3,300.00 per month

Schedule:

- Monday to Friday
- Night shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

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