Customer Success Specialist Mandarin

7 days ago

Tangkak, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**Position: Customer Service Specialist**

**Walk in interview: Regus City Square, Johor Bahru**

**Location: Willing to relocate in Penang or Petaling Jaya**

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client

**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- **Must be able to speak, read and write the required language to support**

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Pay: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Tangkak: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Are you available to walk in interview on 7 December and 8 December?

**Education**:

- STM/STPM (required)

**Language**:

- Mandarin (required)
- English (required)

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