Supervisor - Sunway Pyramid Kiosk

_**Our Blend**_

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew
- **Brew Crew Opportunity**_

We are seeking friendly, curious, and collaborative **Café Supervisors**, who will be responsible for the supervision of the Brew Crews, so that they will maintain the quality of service and products, and enforce all procedures in the absent of the Café Manager. The Café Supervisor will fulfil any other duties assigned by the Café Manager or Assistant Manager and will represent The Coffee Bean & Tea Leaf in a professional manner.

As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous ‘**Barista Academy’** from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.
- **Key Responsibilities**_

In this role, you will:
**1.** **Sales and Customers Service**

Maintains a profitable reputable café, that is:

- Handles cash transactions honestly, efficiently, and accurately.
- Assists in the supervision of the profitable café.
- Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
- Maintains an efficient, friendly service standard at all time.
- Politely answers the telephone and customer questions.
- Responds proactively to prevent and resolve customer service situations.
- Handles all drink and food items during preparation safely.
- Sells and serves baked goods and miscellaneous food items to customers.
- Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

**2.** **Store Operations**

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

- Completes daily report as assigned.
- Informs the Café Manager / Assistant Manager of any operational inconsistencies.
- Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
- Orders baked goods, coffee and supplies when needed.
- Performs opening and closing duties
- Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
- Reports potential safety hazards to Café Manager / Assistant Manager.
- Restocks shelves when necessary.
- Cleans the bar area, floor, grinders, take out trash, etc routinely.
- Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

**3.** **Employee Development**

Motivating & Developing crews, that is:

- Assists in the training of new employees.
- Delegates duties to Brew Crews as necessary.
- Leads by example.
- Motivates crews to maintain and serve consistent quality products every time.
- Perpetuates Company philosophy and culture.
- Schedules breaks as necessary.

So as to develop and motivate our employees.

**4.** **Product Knowledge**

Delivers consistent quality products, that is:

- Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
- Maintains the highest quality, consistent product standards.
- Oversees drink-making and ensuring that only consistent quality drinks and products are served.
- Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

**5.** **Store Presentation**

Maintains a comfortable, conducive outlet by:

- Follows guidelines on music.
- Keeps all tables cleared of trays and used utensil or cups.
- Keeps all floors dry & free of litter.
- Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.
- **Your Ingredients**_
- Diploma in any related field
- Fresh graduate
- Customer service skills
- Multitasking skills
- Good analytical skills
- An eye for details
- Good communication skills
- A team player with good leadership and interpersonal skills
- Articulate and able to communicate effectively across all functions and levels
- Able to adapt to organizational changes and able to work under pressure
- Responsible, reliable, independent and has a sense of urgency
- **Performance &