Sales Customer Service

10 hours ago

Batu Caves, Malaysia RedRadar International Sdn Bhd Full time

**About Us**

**Job Description & Job Details**

**Salary**: RM1,700 - RM2,200
Working Hours: 8:00 AM - 5:00 PM
Working Days: Monday - Friday
Location: NO:113A-2, Jalan Prima SG 4, Prima Seri Gombak, 68100 Batu Caves, Selangor

**Job Scope**

**1) Sales Responsibilities**
- Manage and update customer databases effectively
- Craft persuasive sales copy to attract new customers
- Achieve daily KPIs (MST: 4/day, PTP: 8/day) and meet sales targets
- Conduct 80 cold calls per day to generate leads and opportunities
- Coordinate with team members and departments to align sales efforts
- Build and maintain strong relationships with customers
- Engage in online live sales and support offline event-based sales
- Continuously improve sales techniques through feedback

**2) Customer Service Responsibilities**
- Resolve customer issues efficiently to ensure satisfaction
- Keep detailed records of customer interactions and feedback
- Provide insights and recommendations based on customer needs
- Contribute to a collaborative, goal-oriented team environment

**3) Cross-Functional Collaboration**
- Liaise with departments like Marketing, Operations, Finance, and HR
- Support company-wide initiatives and enhance customer experience

**4) Administrative Support**
- Prepare sales reports and analyze customer feedback
- Assist sales teams with day-to-day administrative tasks

**5) Reporting & Planning**
- Plan, execute, and submit reports (daily, weekly, monthly, annually)

**6) Continuous Improvement**
- Stay up-to-date with product knowledge and industry trends
- Join training programs to sharpen skills and grow professionally

**Preferred Qualifications**
1) Diploma or equivalent in Business, Marketing, or related field
2) Strong communication and interpersonal skills
3) Ability to multitask, work independently, and meet deadlines
4) Comfortable with cold calling and high-volume sales activity
5) Proficient in Microsoft Office and CRM tools

**Why Join Us?**
This role is perfect for someone who enjoys both the art of sales and the heart of customer service. You’ll have the chance to build valuable client relationships, contribute to team success, and grow your professional skills.

What to expect from this opportunity:

- Fixed salary with performance incentives
- Monday to Friday work schedule — weekends are yours
- Collaborative and supportive working environment
- Opportunities to attend live events and expand your network

Pay: RM1,700.00 - RM2,200.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift

Work Location: In person

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